Customer Service Manager Jobs in Toledo, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : JOB DESCRIPTION START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important...
- Rossford, OH (5 miles from Toledo, OH)
- 1 day ago
- Rossford, OH (5 miles from Toledo, OH)
- 1 day ago
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Customer Experience Manager - Victoria's Secret - The Shops at Fallen Timbers - Maumee, OH
- Maumee, OH (8 miles from Toledo, OH)
- 2 days ago
- Maumee, OH (8 miles from Toledo, OH)
- 2 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Active Property & Casualty License Intermediate Microsoft Office skills (Excel, Word, PowerPoint, and Outlook) CIC or CRM Designation encouraged Excellent attention to detail, oral and written communication...
Full Time Customer Service Supervisor
- Monroe, MI (18 miles from Toledo, OH)
- 11 days ago
- Monroe, MI (18 miles from Toledo, OH)
- 11 days ago
Full Time Customer Service Supervisor TJ Maxx Category Retail Associates 2325565 Location Monroe, MI, 48162 Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have...
Store - Toledo North, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Account representatives - don't pass up this opportunity for a great new job that combinesclient managementwith aconsultative sales processfor a global industrial distribution company. Partnering...
Retail Customer Service Supervisor (Part-time)
- Holland, OH (10 miles from Toledo, OH)
- 60+ days ago
- Holland, OH (10 miles from Toledo, OH)
- 60+ days ago
Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to...
Demographic Data for Toledo, OH
Moving to Toledo, OH? Find some basic demographic data about Toledo, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Toledo, OH
Highest Education Level
Customer Service Managers in Toledo, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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