Customer Service Manager Jobs in Strongsville, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Cleveland, OH (16 miles from Strongsville, OH)
- 14 hours ago
- Cleveland, OH (16 miles from Strongsville, OH)
- 14 hours ago
We are looking for a person who will join the Customer Success team and together with us will ensure the maximum value from our software to clients. The Customer Success team supports clients in...
Associate Technical Account Manager
- Broadview Heights, OH (7 miles from Strongsville, OH)
- 2 days ago
- Broadview Heights, OH (7 miles from Strongsville, OH)
- 2 days ago
Associate Technical Account ManagerCleveland, OHAbout the Role:Yardi is seeking individuals who combine a strong technicalaptitude with a customer-service mindset to join our Global Solutions Team...
- Oakwood Village, OH (15 miles from Strongsville, OH)
- 2 days ago
- Oakwood Village, OH (15 miles from Strongsville, OH)
- 2 days ago
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
Full-Time Customer Service Supervisor
- Lorain, OH (20 miles from Strongsville, OH)
- 3 days ago
- Lorain, OH (20 miles from Strongsville, OH)
- 3 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Client Service Manager - Employee Benefits
- Cleveland, OH (14 miles from Strongsville, OH)
- 3 days ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 3 days ago
The Opportunity: The Client Service Manager is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client...
- Cleveland, OH (14 miles from Strongsville, OH)
- 5 days ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 5 days ago
MetLife Account Manager in Cleveland , Ohio *This role is open to considering internal candidates based in Tampa, FL or Aurora, IL. Role Value Proposition Account Managers are a key role in the...
Customer Service Center Manager
- Brunswick, OH (5 miles from Strongsville, OH)
- 5 days ago
- Brunswick, OH (5 miles from Strongsville, OH)
- 5 days ago
As a Customer Service Center Manager (CSCM) you will manage the customer care center for Strategic Accounts including the overall customer experience: overseeing billing, new customer setup and...
- Cleveland, OH (14 miles from Strongsville, OH)
- 6 days ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 6 days ago
Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our Ohio territory. StructureCare, headquartered in Lancaster,...
- Cleveland, OH (14 miles from Strongsville, OH)
- 6 days ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 6 days ago
MetLife Senior Account Manager in Cleveland , Ohio *This role is open to considering internal candidates based in Tampa, FL or Aurora, IL. Role Value Proposition Account Managers are a key role in...
- Brooklyn, OH (9 miles from Strongsville, OH)
- 8 days ago
- Brooklyn, OH (9 miles from Strongsville, OH)
- 8 days ago
At Homesense, were helping people let their personality shine in their home. Were out to bring high-quality and unique pieces to stores throughout the country. Like our stores, our work...
Retail Customer Service Supervisor
- Aurora, OH (24 miles from Strongsville, OH)
- 8 days ago
- Aurora, OH (24 miles from Strongsville, OH)
- 8 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Client Service Manager, Schwab Stock Plan Services
- Westlake, OH (11 miles from Strongsville, OH)
- 9 days ago
- Westlake, OH (11 miles from Strongsville, OH)
- 9 days ago
Position Type: Regular Your opportunity At Schwab, youre empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us challenge the status quo...
- Cleveland, OH (14 miles from Strongsville, OH)
- 9 days ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 9 days ago
This role is open to considering internal candidates based in Tampa, FL or Aurora, IL. Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The...
Manager, Client Services (Fleet Services)
- Lakewood, OH (11 miles from Strongsville, OH)
- 11 days ago
- Lakewood, OH (11 miles from Strongsville, OH)
- 11 days ago
The Manager of Client Services will lead and provide directions for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer...
Director, Client Services - Remote
- Cleveland, OH (14 miles from Strongsville, OH)
- 13 days ago
- Cleveland, OH (14 miles from Strongsville, OH)
- 13 days ago
For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start...
Remote WorkDemographic Data for Strongsville, OH
Moving to Strongsville, OH? Find some basic demographic data about Strongsville, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Strongsville, OH
Highest Education Level
Customer Service Managers in Strongsville, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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