Customer Service Manager Jobs in Mentor, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer service Coordinator I
- Cleveland, OH (22 miles from Mentor, OH)
- 7 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 7 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : Summary The Customer Service Coordinator will support the shop management process through timely...
- Garfield Heights, OH (22 miles from Mentor, OH)
- 1 hour ago
- Garfield Heights, OH (22 miles from Mentor, OH)
- 1 hour ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
Project (Client Services) Mgr Level 2
- Cleveland, OH (22 miles from Mentor, OH)
- 2 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 2 days ago
Mayfield Heights, Ohio, United StatesRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than...
- Cleveland, OH (22 miles from Mentor, OH)
- 3 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 3 days ago
_Strengthening and empowering all of the communities we serve._** **About BookingsCloud** BookingsCloud is on a mission to help professional vacation rental managers take back control of their...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- Cleveland, OH (22 miles from Mentor, OH)
- 4 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 4 days ago
Customer Relationship Manager CLEVELAND, OH Order: 238719 Order Type : Direct Hire Minutemen Direct is recruiting for an experienced Customer Relationship Manager with customer relationship skills...
Senior Director of Client Services
- Cleveland, OH (22 miles from Mentor, OH)
- 5 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 5 days ago
Company Description M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we've...
Remote Work- Cleveland, OH (22 miles from Mentor, OH)
- 5 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 5 days ago
Customer Relations Manager (Cleveland) Chandler Motors LLC image 1 of 1 17325 Euclid near Arabella compensation: $20/hour starting employment type: experience level: entry level job title:...
Retail Customer Service Supervisor
- Woodmere, OH (16 miles from Mentor, OH)
- 30+ days ago
- Woodmere, OH (16 miles from Mentor, OH)
- 30+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Employee Benefits Client Services Manager
- Highland Hills, OH (16 miles from Mentor, OH)
- 28 days ago
- Highland Hills, OH (16 miles from Mentor, OH)
- 28 days ago
OVERVIEW Alera Group company is looking for an Employee Benefits Client Services Manager. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us...
Client Service Manager - Employee Benefits
- Cleveland, OH (22 miles from Mentor, OH)
- 30+ days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 30+ days ago
The Opportunity: The Client Service Manager is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client...
- Cleveland, OH (22 miles from Mentor, OH)
- 30+ days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 30+ days ago
MetLife Account Manager in Cleveland , Ohio *This role is open to considering internal candidates based in Tampa, FL or Aurora, IL. Role Value Proposition Account Managers are a key role in the...
- Cleveland, OH (22 miles from Mentor, OH)
- 30+ days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 30+ days ago
Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our Ohio territory. StructureCare, headquartered in Lancaster,...
- Cleveland, OH (22 miles from Mentor, OH)
- 30+ days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 30+ days ago
MetLife Senior Account Manager in Cleveland , Ohio *This role is open to considering internal candidates based in Tampa, FL or Aurora, IL. Role Value Proposition Account Managers are a key role in...
Retail Customer Service Supervisor
- Aurora, OH (24 miles from Mentor, OH)
- 30+ days ago
- Aurora, OH (24 miles from Mentor, OH)
- 30+ days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Demographic Data for Mentor, OH
Moving to Mentor, OH? Find some basic demographic data about Mentor, OH below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Mentor, OH
Highest Education Level
Customer Service Managers in Mentor, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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