Customer Service Representative Jobs in Mentor, OH
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service / Billing Specialist
- Painesville, OH (6 miles from Mentor, OH)
- 1 day ago
- Painesville, OH (6 miles from Mentor, OH)
- 1 day ago
Customer Service/Billing Specialist The Customer Service/Billing Specialist is responsible for range of clerical, billing and customer service duties, including review of meter readings, preparing...
Store Customer Service Specialist
- Chesterland, OH (9 miles from Mentor, OH)
- 4 days ago
- Chesterland, OH (9 miles from Mentor, OH)
- 4 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Representative
- Mayfield Heights, OH (14 miles from Mentor, OH)
- 30+ days ago
- Mayfield Heights, OH (14 miles from Mentor, OH)
- 30+ days ago
As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need....
Medical Screener - Reception Technician (Customer Service)
- Cleveland, OH (22 miles from Mentor, OH)
- 2 hours ago
- Cleveland, OH (22 miles from Mentor, OH)
- 2 hours ago
The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...
Customer Service 8AM Weekends Required
- Cleveland, OH (22 miles from Mentor, OH)
- 4 hours ago
- Cleveland, OH (22 miles from Mentor, OH)
- 4 hours ago
As a family company, we serve people and communities. When you work at a Market Format location, youre provided with career and community opportunities centered around leadership, personal growth...
At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The...
Remote WorkAt STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary The...
Remote Work- Cleveland, OH (22 miles from Mentor, OH)
- 12 hours ago
- Cleveland, OH (22 miles from Mentor, OH)
- 12 hours ago
Adecco is currently seeking a Customer Service Representative in Cleveland, Ohio to work with a specific Customer Account....
Customer Service Representative
- Highland Heights, OH (11 miles from Mentor, OH)
- 16 hours ago
- Highland Heights, OH (11 miles from Mentor, OH)
- 16 hours ago
We are looking for a Customer Service Representative to join our team....
Customer Service Representative
- Cleveland Heights, OH (18 miles from Mentor, OH)
- 1 day ago
- Cleveland Heights, OH (18 miles from Mentor, OH)
- 1 day ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Customer Service Rep(02163) - 2707 Hubbard Rd
- Madison, OH (15 miles from Mentor, OH)
- 2 days ago
- Madison, OH (15 miles from Mentor, OH)
- 2 days ago
Making Domino's high quality pizzas Food and portion control Hygiene and food safety Food preparation Taking customer orders and up selling General cleaning duties Taking orders over phone and in...
Customer Service Specialist - Delivery
- Cleveland, OH (22 miles from Mentor, OH)
- 2 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 2 days ago
8am-4:30pm 9am-5:30pm 11am-7:30pm All shifts have a 1-hour unpaid lunch break
Customer Service Specialist - Delivery
- Cleveland, OH (22 miles from Mentor, OH)
- 3 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 3 days ago
8am-4:30pm 9am-5:30pm 11am-7:30pm All shifts have a 1-hour unpaid lunch break RESPONSIBILITIES Responsibilities Complete all delivery exceptions in a timely manner that meets or exceeds the...
Part Time Customer Service Representative
- Cleveland Hts, OH (18 miles from Mentor, OH)
- 3 days ago
- Cleveland Hts, OH (18 miles from Mentor, OH)
- 3 days ago
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Associate Customer Account Representative
- Cleveland, OH (22 miles from Mentor, OH)
- 3 days ago
- Cleveland, OH (22 miles from Mentor, OH)
- 3 days ago
Cleveland-Cliffs Steel has an immediate opportunity for an Associate Customer Account Representative in Cleveland, Ohio. Our Associate Customer Account Representatives are an essential resource...
Demographic Data for Mentor, OH
Moving to Mentor, OH? Find some basic demographic data about Mentor, OH below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Mentor, OH
Highest Education Level
Customer Service Representatives in Mentor, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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