Customer Service Manager Jobs in Fairfield, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Full time Customer Service Manager
- Cincinnati, OH (18 miles from Fairfield, OH)
- 17 hours ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 17 hours ago
Store - CIN-WATERSTONE, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail Customer Service Supervisor
- Springdale, OH (9 miles from Fairfield, OH)
- 22 hours ago
- Springdale, OH (9 miles from Fairfield, OH)
- 22 hours ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Lot Coordinator / Customer Service - Part-Time
- Cincinnati, OH (18 miles from Fairfield, OH)
- 4 days ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 4 days ago
UR2 is seeking a motivated Part- time Lot Coordinator to join our Cincinnati, OH., team. In this role, you will be responsible for assisting with the post-repossession process, as well as helping...
- Blue Ash, OH (14 miles from Fairfield, OH)
- 8 days ago
- Blue Ash, OH (14 miles from Fairfield, OH)
- 8 days ago
center experience Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)...
Commercial Lines - Customer Care Center - Account Manager I
- Fairfield, OH
- 9 days ago
- Fairfield, OH
- 9 days ago
Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking...
Customer Service Team Lead - full time
- West Chester, OH (7 miles from Fairfield, OH)
- 9 days ago
- West Chester, OH (7 miles from Fairfield, OH)
- 9 days ago
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
... Thunderbird Lane, Fairfield, Ohio 45014 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We...
Full-Time Customer Service Supervisor
- Miamisburg, OH (18 miles from Fairfield, OH)
- 10 days ago
- Miamisburg, OH (18 miles from Fairfield, OH)
- 10 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Part Time Customer Experience Manager
- Middletown, OH (8 miles from Fairfield, OH)
- 12 days ago
- Middletown, OH (8 miles from Fairfield, OH)
- 12 days ago
Store - Middletown, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Cincinnati, OH (18 miles from Fairfield, OH)
- 13 days ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 13 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Cincinnati, OH (18 miles from Fairfield, OH)
- 15 days ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 15 days ago
Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert...
Key Carrier Customer Service Supervisor
- Cincinnati, OH (18 miles from Fairfield, OH)
- 16 days ago
- Cincinnati, OH (18 miles from Fairfield, OH)
- 16 days ago
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- West Chester, OH (7 miles from Fairfield, OH)
- 17 days ago
- West Chester, OH (7 miles from Fairfield, OH)
- 17 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- West Chester, OH (7 miles from Fairfield, OH)
- 17 days ago
- West Chester, OH (7 miles from Fairfield, OH)
- 17 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Demographic Data for Fairfield, OH
Moving to Fairfield, OH? Find some basic demographic data about Fairfield, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Fairfield, OH
Highest Education Level
Customer Service Managers in Fairfield, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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