Customer Service Manager Jobs in Columbus, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Etna, OH (20 miles from Columbus, OH)
- 9 days ago
- Etna, OH (20 miles from Columbus, OH)
- 9 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : We are immediately hiring a Customer Service Coordinator in Etna, OH for our Supply Chain Solutions...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Kingspan Insulated Panels North America, a division of the Kingspan Group plc headquartered in Ireland, is a global and trusted leader in the design, manufacturing, and supply of high-performance...
Warehouse Admin/ Customer Service
- Groveport, OH (19 miles from Columbus, OH)
- 1 day ago
- Groveport, OH (19 miles from Columbus, OH)
- 1 day ago
Job Type Full-time Description American Lumper Services is a growing nationwide warehouse management company. We are looking for a warehouse Admin in the Groveport, OH area. If youre looking for a...
PT Operations Admin Customer Service - 10am Start
- Grove City, OH (17 miles from Columbus, OH)
- 3 days ago
- Grove City, OH (17 miles from Columbus, OH)
- 3 days ago
Overview PITT OHIO, a $900 million, high service, highly profitable, transportation solutions provider offering SUPPLY CHAIN, LTL and TRUCKLOAD services is seeking a Part Time Operations...
Account Manager I Req #596 Columbus, OH, USA Job Description Posted Sunday, March 30, 2025 at 10:00 PM The Account Manager is responsible for building value-driven strategic relationships with...
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Division Customer Service Manager
- Marysville, OH (21 miles from Columbus, OH)
- 8 days ago
- Marysville, OH (21 miles from Columbus, OH)
- 8 days ago
Division Customer Service Manager Division Customer Service Manager Location: MARYSVILLE, OH, United States Job Family : Customer Service Job Type : Regular Posted : Apr 9, 2025 Job ID: 55242 Job Description...
- Westerville, OH (6 miles from Columbus, OH)
- 8 days ago
- Westerville, OH (6 miles from Columbus, OH)
- 8 days ago
Summary In this role, you will take the initiative and be the driving force behind our call center's productivity, satisfaction, performance and productivity. Your objective is to ensure that all...
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
- Lockbourne, OH (19 miles from Columbus, OH)
- 10 days ago
- Lockbourne, OH (19 miles from Columbus, OH)
- 10 days ago
Customer Service Supervisor Are you a motivated, organized individual seeking a challenging and rewarding opportunity in a fast-paced environment? Would you enjoy being part of a dedicated team...
- Etna, OH (20 miles from Columbus, OH)
- 15 days ago
- Etna, OH (20 miles from Columbus, OH)
- 15 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Retail TJ Maxx Customer Service Supervisor Full-Time
- Plain City, OH (14 miles from Columbus, OH)
- 16 days ago
- Plain City, OH (14 miles from Columbus, OH)
- 16 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Demographic Data for Columbus, OH
Moving to Columbus, OH? Find some basic demographic data about Columbus, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Columbus, OH
Highest Education Level
Customer Service Managers in Columbus, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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