Customer Service Manager Jobs in Cleveland, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Garfield Heights, OH (4 miles from Cleveland, OH)
- 1 day ago
- Garfield Heights, OH (4 miles from Cleveland, OH)
- 1 day ago
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work,...
Client Service Manager, Retirement Plan Services
- Richfield, OH (18 miles from Cleveland, OH)
- 2 days ago
- Richfield, OH (18 miles from Cleveland, OH)
- 2 days ago
Your Opportunity At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the...
- Westlake, OH (12 miles from Cleveland, OH)
- 2 days ago
- Westlake, OH (12 miles from Cleveland, OH)
- 2 days ago
United Consumer Financial Services Compa As a part of the global industrial organization Marmon Holdingswhich is backed by Berkshire Hathaway youll be doing things that matter, leading at every...
Full-Time Customer Experience Manager (nights and weekends mandatory)
- Brooklyn, OH (4 miles from Cleveland, OH)
- 3 days ago
- Brooklyn, OH (4 miles from Cleveland, OH)
- 3 days ago
Store - CLEV-BROOKLYN, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Mayfield Heights, Ohio, United StatesRockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than...
Customer Service Supervisor Part Time
- Macedonia, OH (16 miles from Cleveland, OH)
- 4 days ago
- Macedonia, OH (16 miles from Cleveland, OH)
- 4 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
_Strengthening and empowering all of the communities we serve._** **About BookingsCloud** BookingsCloud is on a mission to help professional vacation rental managers take back control of their...
Retail customer Service Supervisor-Part Time
- Mentor, OH (22 miles from Cleveland, OH)
- 5 days ago
- Mentor, OH (22 miles from Cleveland, OH)
- 5 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Relationship Manager CLEVELAND, OH Order: 238719 Order Type : Direct Hire Minutemen Direct is recruiting for an experienced Customer Relationship Manager with customer relationship skills...
Company Description M3 USA is at the forefront of healthcare innovation, offering digital solutions across healthcare, life sciences, pharmaceuticals, and more. Since our inception in 2000, we've...
Remote WorkCustomer Relations Manager (Cleveland) Chandler Motors LLC image 1 of 1 17325 Euclid near Arabella compensation: $20/hour starting employment type: experience level: entry level job title:...
Tier 3 Customer Support Manager
- Independence, OH (7 miles from Cleveland, OH)
- 8 days ago
- Independence, OH (7 miles from Cleveland, OH)
- 8 days ago
About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
- Avon, OH (17 miles from Cleveland, OH)
- 22 days ago
- Avon, OH (17 miles from Cleveland, OH)
- 22 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Macedonia, OH (16 miles from Cleveland, OH)
- 25 days ago
- Macedonia, OH (16 miles from Cleveland, OH)
- 25 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Retail Customer Service Supervisor
- Woodmere, OH (9 miles from Cleveland, OH)
- 30+ days ago
- Woodmere, OH (9 miles from Cleveland, OH)
- 30+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Demographic Data for Cleveland, OH
Moving to Cleveland, OH? Find some basic demographic data about Cleveland, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Cleveland, OH
Highest Education Level
Customer Service Managers in Cleveland, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »