Call Center Representative Jobs in Cleveland, OH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Pay Rate: $15-16/hr. based on experience plus monthly bonus ($0- 300) after 90 days. Hours: Monday - Friday 8:00am-4:30pm Who is Hospital Referral Services? No one wakes up in the morning and...
Overview Please Note: After the submission of your application, you will receive an email to complete a virtual interview via our online interviewing platform/tool, “Verint”. This online interview...
Remote Work- Sheffield Vlg, OH (24 miles from Cleveland, OH)
- 14 days ago
- Sheffield Vlg, OH (24 miles from Cleveland, OH)
- 14 days ago
Overview Provides timely and courteous service to internal and external clients by researching, analyzing and resolving service requests and complaints. Effectively answers questions related to...
- Mayfield Heights, OH (11 miles from Cleveland, OH)
- 19 days ago
- Mayfield Heights, OH (11 miles from Cleveland, OH)
- 19 days ago
We have several openings for a part-time CALL CENTER OPERATOR position. Location : Cleveland Clinic - Hillcrest - 6780 Mayfield Road, Mayfield Heights, OH 44124. Note: online applications accepted...
center experience, customer service experience, and/or social work experiencePreferred knowledge of residential property management operations or public housingMust be authorized to work in the US...
Call Center Representatives - 2 Needed - Third Shift
- Independence, OH (7 miles from Cleveland, OH)
- 30+ days ago
- Independence, OH (7 miles from Cleveland, OH)
- 30+ days ago
$13.50/hr, starting pay Job Description A service company is seeking Call Center Representatives for full-time opportunities....
- Macedonia, OH (16 miles from Cleveland, OH)
- 45+ days ago
- Macedonia, OH (16 miles from Cleveland, OH)
- 45+ days ago
Overview Customer Care Specialist - Macedonia Ohio (Must TRAIN at our MACEDONIA, OH HQ) $18 HOURLY with BONUSES!!! TOP AGENTS EARNING $20+ HOURLY!! If you LOVE a challenge and have a great...
- Hudson, OH (21 miles from Cleveland, OH)
- 60+ days ago
- Hudson, OH (21 miles from Cleveland, OH)
- 60+ days ago
Fleet Response is seeking qualified candidates to work virtually or at our corporate office, for the following position: Call Center Representative....
- Lorain, OH (24 miles from Cleveland, OH)
- 90+ days ago
- Lorain, OH (24 miles from Cleveland, OH)
- 90+ days ago
Call Center Representative Hours: Full-time, Monday - Friday, 8:30am - 5:00pm PRIMARY PURPOSE The Call Center Representative provides direct service to patients, providers, and other support staff....
Demographic Data for Cleveland, OH
Moving to Cleveland, OH? Find some basic demographic data about Cleveland, OH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Cleveland, OH
Highest Education Level
Call Center Representatives in Cleveland, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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