Customer Service Manager Jobs in Cincinnati, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail Customer Service Supervisor
- Springdale, OH (8 miles from Cincinnati, OH)
- 1 hour ago
- Springdale, OH (8 miles from Cincinnati, OH)
- 1 hour ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
- Hamilton, OH (18 miles from Cincinnati, OH)
- 2 days ago
- Hamilton, OH (18 miles from Cincinnati, OH)
- 2 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
UR2 is seeking a motivated Part- time Lot Coordinator to join our Cincinnati, OH., team. In this role, you will be responsible for assisting with the post-repossession process, as well as helping...
- Blue Ash, OH (8 miles from Cincinnati, OH)
- 8 days ago
- Blue Ash, OH (8 miles from Cincinnati, OH)
- 8 days ago
center experience Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)...
Commercial Lines - Customer Care Center - Account Manager I
- Fairfield, OH (18 miles from Cincinnati, OH)
- 8 days ago
- Fairfield, OH (18 miles from Cincinnati, OH)
- 8 days ago
Make a difference with a career in insurance At The Cincinnati Insurance Companies, we put people first and apply the Golden Rule to our daily operations. To put this into action, we’re looking...
Customer Service Team Lead - full time
- West Chester, OH (12 miles from Cincinnati, OH)
- 8 days ago
- West Chester, OH (12 miles from Cincinnati, OH)
- 8 days ago
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
- Fairfield, OH (18 miles from Cincinnati, OH)
- 9 days ago
- Fairfield, OH (18 miles from Cincinnati, OH)
- 9 days ago
... Thunderbird Lane, Fairfield, Ohio 45014 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We...
- Cold Spring, KY (10 miles from Cincinnati, OH)
- 13 days ago
- Cold Spring, KY (10 miles from Cincinnati, OH)
- 13 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Country USA State Ohio City Cincinnati Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject matter expert...
Field Account Manager - SYGMA - US
- Burlington, KY (18 miles from Cincinnati, OH)
- 15 days ago
- Burlington, KY (18 miles from Cincinnati, OH)
- 15 days ago
Field Account Manager - SYGMA - US The Sygma Network - 2.9 Burlington, KY Job Details Estimated: $75K - $95K a year 15 hours ago Qualifications Management Sales Marketing Customer service...
HomeGoods At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
- West Chester, OH (12 miles from Cincinnati, OH)
- 16 days ago
- West Chester, OH (12 miles from Cincinnati, OH)
- 16 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
- Greendale, IN (23 miles from Cincinnati, OH)
- 16 days ago
- Greendale, IN (23 miles from Cincinnati, OH)
- 16 days ago
The Customer Service Manager acts as the primary site contact and liaison to manage customer accounts related to supply of commercialized products and services....
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- West Chester, OH (12 miles from Cincinnati, OH)
- 16 days ago
- West Chester, OH (12 miles from Cincinnati, OH)
- 16 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Client Service Manager Trainee - Achieve July 2025
- Cincinnati, OH
- 18 days ago
- Cincinnati, OH
- 18 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Demographic Data for Cincinnati, OH
Moving to Cincinnati, OH? Find some basic demographic data about Cincinnati, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Cincinnati, OH
Highest Education Level
Customer Service Managers in Cincinnati, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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