Customer Service Manager Jobs in Cincinnati, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Apply Description Vector Solutions is the leader in providing industry-focused SaaS solutions that connect content and technology. Vector's unique product set aims at training and learning...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies...
BASIC FUNCTION: To support the customer service department with routine administrative functions to ensure accurate customer invoicing for products, shipping and credits in a timely manner....
Retail Manager - Full time Customer Experience Manager
- Cincinnati, OH
- 7 days ago
- Cincinnati, OH
- 7 days ago
Store - CIN-KENWOOD, OH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Director Location: Cincinnati OH (this is not a remote position) Build an Aviation Career Youre Proud Of Build your career with integrity by working at a company that doesnt just...
- Mason, OH (15 miles from Cincinnati, OH)
- 8 days ago
- Mason, OH (15 miles from Cincinnati, OH)
- 8 days ago
Requisition ID: 878646 Position: Full-Time Total Rewards: Benefits/Incentive Information If youve worn a pair of glasses, weve already met. We are a global leader in the design, manufacture, and...
Knowledge of call center software, speech analytic software, and workforce management software....
Job DescriptionSummaryResponsible for ongoing success of Logicalis' portfolio of large, enterprise customers. Works cross-functionally with multiple internal teams to ensure alignment with...
Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across...
- Newport, KY (6 miles from Cincinnati, OH)
- 14 days ago
- Newport, KY (6 miles from Cincinnati, OH)
- 14 days ago
and Requirements *This role is open to considering internal candidates based in Tampa, FL or Aurora, IL. Role Value Proposition Account Managers are a key role in the Regional Business service...
Customer Service Administrator
- Mason, OH (15 miles from Cincinnati, OH)
- 14 days ago
- Mason, OH (15 miles from Cincinnati, OH)
- 14 days ago
Customer Service Administrator POST NUMBER: 424597 Mason, OH, US On-Site September 23rd, 2024 Minerals & Mining Vaco $ 24.00 - 25.00 hourly contractor Basic Function: Support the customer service...
- Mason, OH (15 miles from Cincinnati, OH)
- 14 days ago
- Mason, OH (15 miles from Cincinnati, OH)
- 14 days ago
Customer Service Manager POST NUMBER: 429208 Mason, OH, US On-Site November 8th, 2024 Hospitals & Physicians Clinics Vaco $ 75000.00 - 85000.00 yearly direct hire ESSENTIAL FUNCTIONS: Direct, oversee...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Client Service Coordinator Job Category: Field- Administrative Requisition Number: CLIEN005522 Posting Details Posted: February 26, 2025 Full-Time Rate: $20 USD per hour Locations Showing 1...
Demographic Data for Cincinnati, OH
Moving to Cincinnati, OH? Find some basic demographic data about Cincinnati, OH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Cincinnati, OH
Highest Education Level
Customer Service Managers in Cincinnati, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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