Customer Service Manager Jobs in Raleigh, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Manager Client Service Management CVS Health - 3.2 Raleigh, NC Job Details Full-time $54,300 - $159,120 a year 7 hours ago Benefits Employee stock purchase plan Health insurance Flexible spending...
Retail Customer Service Supervisor
- Durham, NC (21 miles from Raleigh, NC)
- 18 hours ago
- Durham, NC (21 miles from Raleigh, NC)
- 18 hours ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Durham, NC (21 miles from Raleigh, NC)
- 1 day ago
- Durham, NC (21 miles from Raleigh, NC)
- 1 day ago
Leadership & Strategy: Develop and implement customer service strategies that align with company goals and enhance customer satisfaction. Retail Partner Management: Oversee customer service...
- Garner, NC (9 miles from Raleigh, NC)
- 2 days ago
- Garner, NC (9 miles from Raleigh, NC)
- 2 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
FT Manager Customer Service (H) - 02258
- Garner, NC (9 miles from Raleigh, NC)
- 4 days ago
- Garner, NC (9 miles from Raleigh, NC)
- 4 days ago
FT Manager Customer Service (H) - 02258 Posting Date: 04/14/2025 Location: Garner, NC Category/Area of Expertise: Retail Operations Job Requisition: 427487 Address: USA-NC-Garner-55 Ford Meadows...
Director, Customer Service & Self-Pay Collections- PRMO
- Durham, NC (21 miles from Raleigh, NC)
- 4 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 4 days ago
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and...
Director, Customer Service & Self-Pay Collections- PRMO
- Durham, NC (21 miles from Raleigh, NC)
- 5 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 5 days ago
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and...
Technical Account Manager - OpenShift Container Platform
- Raleigh, NC
- 5 days ago
- Raleigh, NC
- 5 days ago
Red Hat's Technical Services team is looking for an enterprise-level engineer to join us remotely as an OpenShift Technical Account Manager (TAM) in the Southeastern U.S. In this role, you will...
Remote WorkWork with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+...
FT Manager Customer Service (H)
- Durham, NC (21 miles from Raleigh, NC)
- 7 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 7 days ago
FT Manager Customer Service (H) Posting Date: 12/18/2024 Location: Durham, NC Category/Area of Expertise: Retail Operations Job Requisition: 409210 Address: USA-NC-Durham-3808 Guess Rd. Store...
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points...
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
- Garner, NC (9 miles from Raleigh, NC)
- 8 days ago
- Garner, NC (9 miles from Raleigh, NC)
- 8 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
Demographic Data for Raleigh, NC
Moving to Raleigh, NC? Find some basic demographic data about Raleigh, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Raleigh, NC
Highest Education Level
Customer Service Managers in Raleigh, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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