Customer Service Manager Jobs in Raleigh, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Durham, NC (21 miles from Raleigh, NC)
- 7 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 7 days ago
Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since...
Sr. Enterprise Client Success Manager
- Morrisville, NC (11 miles from Raleigh, NC)
- 7 hours ago
- Morrisville, NC (11 miles from Raleigh, NC)
- 7 hours ago
Are you looking for a high energy, strategic, and fast-paced position as a Sr. Enterprise Client Success Manager? Join Relias, the company changing lives throughout the world by helping healthcare...
Customer Service Lead - Part-Time
- Durham, NC (21 miles from Raleigh, NC)
- 17 hours ago
- Durham, NC (21 miles from Raleigh, NC)
- 17 hours ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Cary, NC (8 miles from Raleigh, NC)
- 1 day ago
- Cary, NC (8 miles from Raleigh, NC)
- 1 day ago
Baker Roofing Company Customer Care Coordinator Baker Roofing invests in our employees by empowering success and offering training courses. We value our employees by providing competitive...
Remote Work- Garner, NC (9 miles from Raleigh, NC)
- 2 days ago
- Garner, NC (9 miles from Raleigh, NC)
- 2 days ago
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
Client Service Coordinator - 001249
- Wake Forest, NC (14 miles from Raleigh, NC)
- 2 days ago
- Wake Forest, NC (14 miles from Raleigh, NC)
- 2 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkCustomer Service Administrator
- Cary, NC (8 miles from Raleigh, NC)
- 3 days ago
- Cary, NC (8 miles from Raleigh, NC)
- 3 days ago
Details: Job Title: Customer Service Administrator Location: Cary, NC - Hybrid Zip Code: 27513 Start Date: ASAP Job Type: Contract Pay Rate: $33.00 - $37.00/hr Doe Keywords: #CustomerServiceJobs...
Wood is recruiting for a Life Science Technical Account Manager within the Automation and Controls group. The position is based in our offices in Raleigh, NC on a Hybrid basis with regular travel...
- Garner, NC (9 miles from Raleigh, NC)
- 5 days ago
- Garner, NC (9 miles from Raleigh, NC)
- 5 days ago
WingSwept is award-winning, employee-owned technology service provider seeking to add an Account Manager to support our digital marketing service customers. For these services, WingSwept does...
Technical Customer Success Manager - Networking
- Rtp, NC (16 miles from Raleigh, NC)
- 5 days ago
- Rtp, NC (16 miles from Raleigh, NC)
- 5 days ago
The application window is expected to close on: 03/31/2025. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Applicants must be...
- Rtp, NC (16 miles from Raleigh, NC)
- 8 days ago
- Rtp, NC (16 miles from Raleigh, NC)
- 8 days ago
The application window is expected to close on: 03/09/2025. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. Applicants must be...
Technical Account Manager - OpenShift Container Platform
- Raleigh, NC
- 9 days ago
- Raleigh, NC
- 9 days ago
About The Job Red Hat's Technical Services team is looking for an enterprise-level engineer to join us remotely as an OpenShift Technical Account Manager (TAM) in the U.S. Eastern or Central Time...
Remote WorkBusiness Manager - Customer Service Centre
- Durham, NC (21 miles from Raleigh, NC)
- 10 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 10 days ago
The Valuation Office Agency (VOA) are the public sector's property valuation experts and advisers with a vision to be a world-leading provider of public sector valuations. Our work is vital to the...
Wilson Language Training Customer Success Manager in Raleigh , North Carolina Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed...
Demographic Data for Raleigh, NC
Moving to Raleigh, NC? Find some basic demographic data about Raleigh, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Raleigh, NC
Highest Education Level
Customer Service Managers in Raleigh, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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