Customer Service Representative Jobs in Raleigh, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Youngsville, NC (18 miles from Raleigh, NC)
- 1 day ago
- Youngsville, NC (18 miles from Raleigh, NC)
- 1 day ago
CUSTOMER SERVICE REPRESENTATIVE What Brought You Here Pay range $16 to $20 per hour depending on experience Quarterly safety bonus opportunities Shift Days and Hours 8am-5pm Monday-Friday Benefits starting...
Customer Experience Coordinator (Relief) - Cary, NC
- Cary, NC (8 miles from Raleigh, NC)
- 10 hours ago
- Cary, NC (8 miles from Raleigh, NC)
- 10 hours ago
WHO WE ARE VEG is a rapidly growing emergency company with hospital locations across the United States. Our mission is helping people and their pets when they need it most. We are revolutionizing...
Meeting Planner/Customer Service Experience Specialist#25-56183 Raleigh, NC All On-site Job Description 3 days onsite in Raleigh plus more as needed per customer visits Work Schedule: 40 hr/week -...
You could be the one who changes everything for our 28 million members as a Customer Care professional at Centene. As a diversified, national organization, you'll have access to competitive...
Customer Service Representative-Order Representative
- Cary, NC (8 miles from Raleigh, NC)
- 1 day ago
- Cary, NC (8 miles from Raleigh, NC)
- 1 day ago
Details: Job Title: Customer Service Representative-Order Representative Location: Cary, NC - Hybrid Zip Code: 27513 Start Date: ASAP Job Type: Contract Pay Rate: $30.00 - $40.00/hr Doe Keywords: #CustomerServiceJobs...
Customer Account Representative
- Clayton, NC (14 miles from Raleigh, NC)
- 1 day ago
- Clayton, NC (14 miles from Raleigh, NC)
- 1 day ago
Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
- Clayton, NC (14 miles from Raleigh, NC)
- 1 day ago
- Clayton, NC (14 miles from Raleigh, NC)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Lead Customer Service Representative, Full or Part Time
- Durham, NC (21 miles from Raleigh, NC)
- 1 day ago
- Durham, NC (21 miles from Raleigh, NC)
- 1 day ago
Store 2723780: 3321 Nc 55 Hwy, Durham, North Carolina 27713 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative...
We are seeking part-time remote Customer Service Representatives! Critical Position Requirements: Applicants must reside full-time in Arizona, Florida, North Carolina, Ohio, or Texas....
Remote WorkChipton Ross is seeking a Customer Service Experience Specialist for a contract opportunity in Raleigh, NC. JOB SUMMARY:Responsible for all planning, execution, and follow-up compliance...
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office. Is responsible for assisting the Department Manager with the...
Envestnet is seeking a Client Service Associate Advisor to join our Service department. This is a hybrid role, with in-office work required at either our Raleigh, NC or Berwyn, PA office location....
Customer Service Rep(04478) - 3001 E. Holloway
- Durham, NC (21 miles from Raleigh, NC)
- 2 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 2 days ago
We're imagining that because right now we're looking for Customer Service Representatives - the people who answer the phone and make pizzas. Want to hear more? Qualifications Additional Information...
- Holly Springs, NC (17 miles from Raleigh, NC)
- 2 days ago
- Holly Springs, NC (17 miles from Raleigh, NC)
- 2 days ago
About O2 Fitness: O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean...
Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve. Summary: Works...
Demographic Data for Raleigh, NC
Moving to Raleigh, NC? Find some basic demographic data about Raleigh, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Raleigh, NC
Highest Education Level
Customer Service Representatives in Raleigh, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Order Processing
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »