Customer Service Representative Jobs in Raleigh, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
North America Customer Service Experience Representative Lead
- Cary, NC (8 miles from Raleigh, NC)
- 12 hours ago
- Cary, NC (8 miles from Raleigh, NC)
- 12 hours ago
service representative for US Turf and Ornamental Business Play a leadership position in customer experience improvements and assist in current and future business integration needs....
Description Associate Customer Service Representative Raleigh Regional 8537 Six Forks Rd, Raleigh, NC 27615 Thank you for considering Amica as part of your career journey, where your future is our business...
Remote WorkClient Services Associate Experience
- Durham, NC (21 miles from Raleigh, NC)
- 16 hours ago
- Durham, NC (21 miles from Raleigh, NC)
- 16 hours ago
Job Description: Client Services Associate Experience The Role This role works closely with brokerage client services leadership to understand the key challenges and opportunities in building an...
Customer Service Representative
- Holly Springs, NC (17 miles from Raleigh, NC)
- 21 hours ago
- Holly Springs, NC (17 miles from Raleigh, NC)
- 21 hours ago
.** POSITION SUMMARY The Town of Holly Springs is searching for a Customer Service Representative-Parks & Recreation....
Digital Customer Service Associate
- Durham, NC (21 miles from Raleigh, NC)
- 1 day ago
- Durham, NC (21 miles from Raleigh, NC)
- 1 day ago
About the role As a Digital Customer Service Associate supporting our online customer base, you assist both the in-store order pick-up and curbside delivery process. You play an essential role in...
Customer Service Associate Job
- Durham, NC (21 miles from Raleigh, NC)
- 1 day ago
- Durham, NC (21 miles from Raleigh, NC)
- 1 day ago
Apply Now Why You'll Love This Job Do you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Zips Car Wash located at 1031...
Full Time Customer Service Clerk
- Holly Springs, NC (17 miles from Raleigh, NC)
- 1 day ago
- Holly Springs, NC (17 miles from Raleigh, NC)
- 1 day ago
This is a full time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a...
Are you looking to accelerate your career without having to hide your authentic self - a place where you can be you? A career thats making a bigger impact on the world? At OneDigital, we are on a...
R10064227 Counter Sales Associate (Open) Location: Raleigh, NC - Retail shop How will you CONTRIBUTE and GROW? Discover an exciting Career with AIRGAS!! We have immediate openings and we want you...
Pharmacy Customer Service Associate
- Durham, NC (21 miles from Raleigh, NC)
- 2 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Remote Customer Support Rep No Calls, Just Emails & Chats
- Raleigh, NC
- 2 days ago
- Raleigh, NC
- 2 days ago
Now Hiring: Remote Customer Support Representative No Calls Required Pay: $40/hr + Full Benefits & Paid Training We are looking for a **Remote Customer Support Representative** to assist clients...
Remote WorkPart Time Customer Service Clerk
- Morrisville, NC (11 miles from Raleigh, NC)
- 2 days ago
- Morrisville, NC (11 miles from Raleigh, NC)
- 2 days ago
This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a...
Wilson Language Training Customer Success Specialist in Raleigh , North Carolina Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are...
Customer Service And Sales In Costco - Brand Ambassador - Up To $30/HR
- Raleigh, NC
- 2 days ago
- Raleigh, NC
- 2 days ago
un CUSTOMER SERVICE AND SALES IN COSTCO - BRAND AMBASSADOR - UP TO $30/HR (Raleigh, NC) image 1 of 1 compensation: Opportunity to earn up to $30/hour based on performance (see pay scale) ZIPFIZZ...
Customer Account Representative
- Durham, NC (21 miles from Raleigh, NC)
- 2 days ago
- Durham, NC (21 miles from Raleigh, NC)
- 2 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
Demographic Data for Raleigh, NC
Moving to Raleigh, NC? Find some basic demographic data about Raleigh, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Raleigh, NC
Highest Education Level
Customer Service Representatives in Raleigh, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Energetic
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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