Customer Service Manager Jobs in High Point, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Greensboro, NC (14 miles from High Point, NC)
- 3 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 3 days ago
The Client Support Manager (Manager) leads a team of employees and student workers who provide hands-on technology support for faculty, staff, and students. The Manager oversees technicians who...
- Winston Salem, NC (16 miles from High Point, NC)
- 4 days ago
- Winston Salem, NC (16 miles from High Point, NC)
- 4 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Warehouse Supervisor - Customer Services
- Lexington, NC (19 miles from High Point, NC)
- 6 days ago
- Lexington, NC (19 miles from High Point, NC)
- 6 days ago
Pioneering in America, from the first mile to the last. This is what drives us. For more than 160 years, Siemens has been an integral provider of infrastructure, electrification, and...
- Greensboro, NC (14 miles from High Point, NC)
- 7 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 7 days ago
Location: Greensboro - Store 442: 1480 E. Broad St. Greensboro GA 30642 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide...
- Greensboro, NC (14 miles from High Point, NC)
- 11 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 11 days ago
Service Manager searching for new experiences?...
- Greensboro, NC (14 miles from High Point, NC)
- 13 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 13 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- Greensboro, NC (14 miles from High Point, NC)
- 17 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 17 days ago
EFI Global Director Client Services in Greensboro , North Carolina The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you...
Client Service Manager (457 Plans)
- Greensboro, NC (14 miles from High Point, NC)
- 18 days ago
- Greensboro, NC (14 miles from High Point, NC)
- 18 days ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
Senior Director, Client Service
- Winston Salem, NC (16 miles from High Point, NC)
- 30+ days ago
- Winston Salem, NC (16 miles from High Point, NC)
- 30+ days ago
The act of hiring is not simply to up the headcount or to fill a seat quickly. When we hire at Bounteous, its to add to our interpersonal dynamics and choose the right person to impact,...
Two (2) years customer service management experience required....
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Demographic Data for High Point, NC
Moving to High Point, NC? Find some basic demographic data about High Point, NC below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in High Point, NC
Highest Education Level
Customer Service Managers in High Point, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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