Customer Service Manager Jobs in Franklin, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Store - CHLT-GASTONIA, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Clayton, GA (18 miles from Franklin, NC)
- 4 days ago
- Clayton, GA (18 miles from Franklin, NC)
- 4 days ago
State of Georgia Customer Services Supervisor in Clayton , Georgia Customer Services Supervisor
Location: Franklin - Store 132: 327 Holly Springs Plaza Franklin NC 28734 Requisitos Candidatos ideales poseeran habilidades interpersonales y de comunicacion que los dejara proveer servicios...
- Clayton, GA (18 miles from Franklin, NC)
- 13 days ago
- Clayton, GA (18 miles from Franklin, NC)
- 13 days ago
Location: Clayton - Store 488: 176 Hwy. 441 Clayton GA 30525 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional customer...
Demographic Data for Franklin, NC
Moving to Franklin, NC? Find some basic demographic data about Franklin, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Franklin, NC
Highest Education Level
Customer Service Managers in Franklin, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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