Customer Service Representative Jobs in Franklin, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- Cashiers, NC (20 miles from Franklin, NC)
- 5 days ago
- Cashiers, NC (20 miles from Franklin, NC)
- 5 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
- Sylva, NC (18 miles from Franklin, NC)
- 5 days ago
- Sylva, NC (18 miles from Franklin, NC)
- 5 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Terminix Service, Inc. ofFranklin, NCis looking tohire asap a Customer Care Specialist.This job reports to the Franklin Branch office (All work is performed in person at our office in Franklin...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Customer Service Representative
- Clayton, GA (18 miles from Franklin, NC)
- 8 days ago
- Clayton, GA (18 miles from Franklin, NC)
- 8 days ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Description Schedule: PRN (As Needed) | Weekday Availability And Flexibility To Work Other Shifts Is Needed Are you passionate about the patient experience? At HCA Healthcare, we are committed to...
Terminix Service, Inc. of Franklin, NC is looking to hire asap a Customer Care Specialist. This job reports to the Franklin Branch office (All work is performed in person at our office in Franklin...
For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job Summary We are seeking a dedicated Customer Service Representative to join our team....
Customer Service Representative - Patient Registration
- Bryson City, NC (22 miles from Franklin, NC)
- 16 days ago
- Bryson City, NC (22 miles from Franklin, NC)
- 16 days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Customer Service Rep(04146) - 101 S Main St
- Hiawassee, GA (23 miles from Franklin, NC)
- 30+ days ago
- Hiawassee, GA (23 miles from Franklin, NC)
- 30+ days ago
Company Description Job Description Title Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills....
Customer Service Registrar Part Time
- Highlands, NC (14 miles from Franklin, NC)
- 29 days ago
- Highlands, NC (14 miles from Franklin, NC)
- 29 days ago
Description Schedule: Monday, Tuesday and Wednesday 8am-4:30pm and Rotating Weekends Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a...
- Clayton, GA (18 miles from Franklin, NC)
- 30+ days ago
- Clayton, GA (18 miles from Franklin, NC)
- 30+ days ago
Job Description Position Purpose: Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates...
Customer Service Represetantive
- Sylva, NC (18 miles from Franklin, NC)
- 45+ days ago
- Sylva, NC (18 miles from Franklin, NC)
- 45+ days ago
As our Customer Service Representative, youll work to help our patients check into the hospital....
Customer Service Rep(07439) - 1336 E Main St
- Sylva, NC (18 miles from Franklin, NC)
- 45+ days ago
- Sylva, NC (18 miles from Franklin, NC)
- 45+ days ago
Imagine yourself with a job withflexible hours, competitive pay, a fun environment, did we mentionflexible hours? We're already imagining you in that job, right now.We're imagining that because...
We're imagining that because right now we're looking for Customer Service Representatives - the people who answer the phone and make pizzas. Want to hear more?...
Demographic Data for Franklin, NC
Moving to Franklin, NC? Find some basic demographic data about Franklin, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Franklin, NC
Highest Education Level
Customer Service Representatives in Franklin, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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