Customer Service Manager Jobs in Chapel Hill, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail Customer Service Supervisor
- Durham, NC (8 miles from Chapel Hill, NC)
- 7 hours ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 7 hours ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Durham, NC (8 miles from Chapel Hill, NC)
- 22 hours ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 22 hours ago
Leadership & Strategy: Develop and implement customer service strategies that align with company goals and enhance customer satisfaction. Retail Partner Management: Oversee customer service...
Director, Customer Service & Self-Pay Collections- PRMO
- Durham, NC (8 miles from Chapel Hill, NC)
- 4 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 4 days ago
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and...
Director, Customer Service & Self-Pay Collections- PRMO
- Durham, NC (8 miles from Chapel Hill, NC)
- 4 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 4 days ago
At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and...
FT Manager Customer Service (H)
- Durham, NC (8 miles from Chapel Hill, NC)
- 6 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 6 days ago
FT Manager Customer Service (H) Posting Date: 12/18/2024 Location: Durham, NC Category/Area of Expertise: Retail Operations Job Requisition: 409210 Address: USA-NC-Durham-3808 Guess Rd. Store...
- Durham, NC (8 miles from Chapel Hill, NC)
- 8 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 8 days ago
Position Overview We are seeking a detail-oriented and client-focused Customer Service Manager (CSM) to oversee day-to-day client support and operational excellence within our Solar and Storage Operations...
Director, Customer Service & Inside Sales
- Cary, NC (20 miles from Chapel Hill, NC)
- 10 days ago
- Cary, NC (20 miles from Chapel Hill, NC)
- 10 days ago
Verdesian Life Sciences is seeking an individual for the role of Director, Customer Service & Inside Sales in the corporate office in Cary, North Carolina. Individual should reside in the...
Intern - Customer Service Admin (Summer 2025)
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 12 days ago
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 12 days ago
Intern - Customer Service Admin (Summer 2025) Location: Morrisville, NC, United States Position Type: Intern/Co-op Job Function: Customer Service : to facebook to twitter to A world leader in the...
Technical Customer Success Manager
- Rtp, NC (10 miles from Chapel Hill, NC)
- 19 days ago
- Rtp, NC (10 miles from Chapel Hill, NC)
- 19 days ago
What You'll Do As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the...
Retail Store Customer Service Supervisor
- Apex, NC (18 miles from Chapel Hill, NC)
- 20 days ago
- Apex, NC (18 miles from Chapel Hill, NC)
- 20 days ago
About the role As a store Supervisor, you support the store management team to maintain Total Wine & More's brand by delivering best-in-class service, selection, and value to our customers. You...
- Apex, NC (18 miles from Chapel Hill, NC)
- 26 days ago
- Apex, NC (18 miles from Chapel Hill, NC)
- 26 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Customer Service Team Manager The University of North Carolina at Chapel Hill
- Chapel Hill, NC
- 25 days ago
- Chapel Hill, NC
- 25 days ago
Employment Type: Permanent Staff (EHRA NF) Vacancy ID: NF0009037 Salary Range: $70,000 $76,000 Position Summary/Description: This position may be eligible for a hybrid work arrangement that may...
Posting Information Department: SCE - Finance-215200 Career Area : Accounting/Finance/Auditing Posting Open Date: 03/24/2025 Application Deadline: 04/14/2025 Open Until Filled: No Position Type:...
Sr. Enterprise Client Success Manager
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 30+ days ago
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 30+ days ago
Are you looking for a high energy, strategic, and fast-paced position as a Sr. Enterprise Client Success Manager? Join Relias, the company changing lives throughout the world by helping healthcare...
Customer Service Lead - Part-Time
- Durham, NC (8 miles from Chapel Hill, NC)
- 30+ days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 30+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Demographic Data for Chapel Hill, NC
Moving to Chapel Hill, NC? Find some basic demographic data about Chapel Hill, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Chapel Hill, NC
Highest Education Level
Customer Service Managers in Chapel Hill, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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