Customer Service Representative Jobs in Chapel Hill, NC

A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.

Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.

1-15 of 103 Jobs

Customer Service Representative-Order Representative

Cary, NC (20 miles from Chapel Hill, NC)
10 hours ago

Cary, NC (20 miles from Chapel Hill, NC)
10 hours ago

Details: Job Title: Customer Service Representative-Order Representative Location: Cary, NC - Hybrid Zip Code: 27513 Start Date: ASAP Job Type: Contract Pay Rate: $30.00 - $40.00/hr Doe Keywords: #CustomerServiceJobs...

Lead Customer Service Representative, Full or Part Time

Durham, NC (8 miles from Chapel Hill, NC)
23 hours ago

Durham, NC (8 miles from Chapel Hill, NC)
23 hours ago

Store 2723780: 3321 Nc 55 Hwy, Durham, North Carolina 27713 Availability - Shift/Days Flexible Availability Lead Customer Service Representative We want you to join our team as a Customer Service Representative...

Customer Service Rep(04478) - 3001 E. Holloway

Durham, NC (8 miles from Chapel Hill, NC)
1 day ago

Durham, NC (8 miles from Chapel Hill, NC)
1 day ago

We're imagining that because right now we're looking for Customer Service Representatives - the people who answer the phone and make pizzas. Want to hear more? Qualifications Additional Information...

Grocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time

Cary, NC (20 miles from Chapel Hill, NC)
1 day ago

Cary, NC (20 miles from Chapel Hill, NC)
1 day ago

Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...

Milieu/Customer Service Representative

Durham, NC (8 miles from Chapel Hill, NC)
1 day ago

Durham, NC (8 miles from Chapel Hill, NC)
1 day ago

Description For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providing safe, quality and...

Customer Service Representative

Durham, NC (8 miles from Chapel Hill, NC)
2 days ago

Durham, NC (8 miles from Chapel Hill, NC)
2 days ago

The North Carolina Wildlife Resources Commission is accepting applications for a Customer Service Representative (Administrative Specialist I) for our Customer Support Services (CSS) office....

Work At Home Customer Service - Start Immediately - $2800 Weekly

Durham, NC (8 miles from Chapel Hill, NC)
2 days ago

Durham, NC (8 miles from Chapel Hill, NC)
2 days ago

Home based job with no experience required, plz read the flyer for information and contact details.

Customer Service Associate - Temporary

Cary, NC (20 miles from Chapel Hill, NC)
2 days ago

Cary, NC (20 miles from Chapel Hill, NC)
2 days ago

Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....

Part Time Customer Service Clerk

Durham, NC (8 miles from Chapel Hill, NC)
3 days ago

Durham, NC (8 miles from Chapel Hill, NC)
3 days ago

This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a...

Retail Customer Service Associate

Durham, NC (8 miles from Chapel Hill, NC)
3 days ago

Durham, NC (8 miles from Chapel Hill, NC)
3 days ago

POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...

Sales & Customer Service Associate

Apex, NC (18 miles from Chapel Hill, NC)
4 days ago

Apex, NC (18 miles from Chapel Hill, NC)
4 days ago

Overview Where Better Careers Begin! Do you have a passion for helping others? At the Massage Envy Apex Beaver Creek franchise, we support and inspire you to be your best while we work together to...

Customer Service - Self Storage Manager

Durham, NC (8 miles from Chapel Hill, NC)
4 days ago

Durham, NC (8 miles from Chapel Hill, NC)
4 days ago

Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $13.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...

Service Writer / Customer Service Representative- Full Time

Cary, NC (20 miles from Chapel Hill, NC)
4 days ago

Cary, NC (20 miles from Chapel Hill, NC)
4 days ago

We believe that we are a great place to work and our Customers think so as well. We know that our Customers are intelligent and only need specific information about the condition of their vehicle...

Customer Care Professional-REMOTE

Cary, NC (20 miles from Chapel Hill, NC)
6 days ago

Cary, NC (20 miles from Chapel Hill, NC)
6 days ago

un Customer Care Professional-REMOTE (United States) Customer Service compensation: Salary/Commission employment type: job title: Customer Care Professional-REMOTE **Job Title: Customer Care...

Remote Work

Customer Care Advocate Cary 5 27 25

Durham, NC (8 miles from Chapel Hill, NC)
6 days ago

Durham, NC (8 miles from Chapel Hill, NC)
6 days ago

Prior Call Center experience is highly preferred....

View all 103 jobs

Demographic Data for Chapel Hill, NC

Moving to Chapel Hill, NC? Find some basic demographic data about Chapel Hill, NC below.

Median Age

Average Household Income

Home Value vs Household Income in Chapel Hill, NC

Local

National

Total Population

108,503

Number of Businesses

2,491

City Size

Medium/Lg

Customer Service Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Service representative collaboration in Dynamics 365 Customer Service

Dynamics 365 Customer Service includes multiple collaboration features to help representatives identify experts. It also helps representatives engage with and set up meetings with their peers in...

Enhance representative productivity with Customer Service workspace

With Customer Service workspace, you can ensure that representatives are equipped with the core customer service capabilities that they are accustomed to using with the Customer Service Hub app....

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Title Synonyms

Users interested in this job title also searched for the following job titles

Salary for Customer Service Representative Jobs in Chapel Hill, NC

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Representatives in Chapel Hill, NC offer the following education background

Bachelor's Degree

30.9%

High School or GED

27.3%

Associate's Degree

16.1%

Vocational Degree or Certification

13.0%

Master's Degree

7.9%

Some College

2.9%

Some High School

1.0%

Doctorate Degree

0.9%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Customer Service Representatives in Chapel Hill, NC

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

Customer Service Representative Related Career Advice Articles

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