Customer Service Representative Jobs in Chapel Hill, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
North America Customer Service Experience Representative Lead
- Cary, NC (20 miles from Chapel Hill, NC)
- 12 hours ago
- Cary, NC (20 miles from Chapel Hill, NC)
- 12 hours ago
service representative for US Turf and Ornamental Business Play a leadership position in customer experience improvements and assist in current and future business integration needs....
Part Time Customer Service Representative
- Mebane, NC (17 miles from Chapel Hill, NC)
- 15 hours ago
- Mebane, NC (17 miles from Chapel Hill, NC)
- 15 hours ago
This is a part-time role, 20-25 hours per week Reporting to the location Operations Manager, the Customer Service Representative (CSR) plays a critical role in the daily operation of the award-winning...
Client Services Associate Experience
- Durham, NC (8 miles from Chapel Hill, NC)
- 16 hours ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 16 hours ago
Job Description: Client Services Associate Experience The Role This role works closely with brokerage client services leadership to understand the key challenges and opportunities in building an...
Digital Customer Service Associate
- Durham, NC (8 miles from Chapel Hill, NC)
- 1 day ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 1 day ago
About the role As a Digital Customer Service Associate supporting our online customer base, you assist both the in-store order pick-up and curbside delivery process. You play an essential role in...
Customer Service Associate Job
- Durham, NC (8 miles from Chapel Hill, NC)
- 1 day ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 1 day ago
Apply Now Why You'll Love This Job Do you love interacting with people? Are you enthusiastic about helping others? If so our, full-time Customer Service Associate at Zips Car Wash located at 1031...
Customer Service Associate (part-time)
- Mebane, NC (17 miles from Chapel Hill, NC)
- 2 days ago
- Mebane, NC (17 miles from Chapel Hill, NC)
- 2 days ago
Provides information regarding order status, product availability, current sales, promotions and/or store events....
Pharmacy Customer Service Associate
- Durham, NC (8 miles from Chapel Hill, NC)
- 2 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Location: 102 Vickers Rd, Chapel Hill, North Carolina 27517 United States of America Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Companys newest...
Part Time Customer Service Clerk
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 2 days ago
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 2 days ago
This is a part time position. Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer's needs, exceeding their expectations, and making every shopping visit a...
Domino's Pizza is looking for a friendly and enthusiastic Customer Service Representative to join our pizza-loving family....
- Graham, NC (16 miles from Chapel Hill, NC)
- 2 days ago
- Graham, NC (16 miles from Chapel Hill, NC)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Account Representative
- Durham, NC (8 miles from Chapel Hill, NC)
- 2 days ago
- Durham, NC (8 miles from Chapel Hill, NC)
- 2 days ago
Ready to do your best work? Interested in a minimum starting hourly rate of $14.45 per hour - $17 per hour? Why should I apply in just a few clicks? Paid Time Off and Sunday Off -- We are Closed!...
Manufacturing Customer Service Rep
- Apex, NC (18 miles from Chapel Hill, NC)
- 4 days ago
- Apex, NC (18 miles from Chapel Hill, NC)
- 4 days ago
Apply to be a Customer Service Representative today!...
Customer Service - Self Storage Manager
- Cary, NC (20 miles from Chapel Hill, NC)
- 4 days ago
- Cary, NC (20 miles from Chapel Hill, NC)
- 4 days ago
Job Description Our Property Managers get to work independently at multiple locations; spending time both inside and outside We assess customer storage needs and make suggestions, including...
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 4 days ago
- Morrisville, NC (14 miles from Chapel Hill, NC)
- 4 days ago
center experience Technical Skills: Personal and computer software applications (word processing, spreadsheet, cable billing system, etc.)...
Demographic Data for Chapel Hill, NC
Moving to Chapel Hill, NC? Find some basic demographic data about Chapel Hill, NC below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Chapel Hill, NC
Highest Education Level
Customer Service Representatives in Chapel Hill, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Energetic
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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