Customer Service Manager Jobs in Arden, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Route & Customer Service Manager (Vending, Markets, Coffee Services) - Arden, NC
- Arden, NC
- 11 days ago
- Arden, NC
- 11 days ago
Schedule : Monday - Friday Requirement : Management and Leadership background, client-facing customer service, time management, able to adjust to changing circumstances, Excel skills and Microsoft...
- Asheville, NC (8 miles from Arden, NC)
- 11 days ago
- Asheville, NC (8 miles from Arden, NC)
- 11 days ago
Position Summary: The Customer Service Lead is responsible for upholding and embodying the Earth Fare Customer Service standards at all times to ensure that every customer has the best shopping...
Location: Arden - Store 130: 301 Long Shoals Road Arden NC 28704 Requisitos Candidatos ideales poseeran habilidades interpersonales y de comunicacion que los dejara proveer servicios excepcionales...
Location: Arden - Store 130: 301 Long Shoals Road Arden NC 28704 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional...
- Asheville, NC (8 miles from Arden, NC)
- 20 days ago
- Asheville, NC (8 miles from Arden, NC)
- 20 days ago
Position at Everyday Health - Professional Everyday Health Group (EHG) is a recognized leader in patient and provider education and services attracting an engaged audience of over 74 million...
- Asheville, NC (8 miles from Arden, NC)
- 28 days ago
- Asheville, NC (8 miles from Arden, NC)
- 28 days ago
Location: Asheville - Store 5: 669 Haywood Rd. Asheville NC 28806 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional...
Client Services Manager - Assistant Manager How do you define success? Our fast-paced company culture mixes challenge and excitement to create an environment of professionalism and engagement...
Position Sales Analyst 1 (Customer Relations) Location Arden, NC About us BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market....
Demographic Data for Arden, NC
Moving to Arden, NC? Find some basic demographic data about Arden, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Arden, NC
Highest Education Level
Customer Service Managers in Arden, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »