Customer Service Manager Jobs in Arden, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Hendersonville, NC (7 miles from Arden, NC)
- 1 hour ago
- Hendersonville, NC (7 miles from Arden, NC)
- 1 hour ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Flat Rock, NC (16 miles from Arden, NC)
- 2 days ago
- Flat Rock, NC (16 miles from Arden, NC)
- 2 days ago
Location: Flat Rock - Store 177: 220 North Highland Lake Road Flat Rock NC 28731 Requisitos Candidatos ideales poseeran habilidades interpersonales y de comunicacion que los dejara proveer...
- Hendersonville, NC (7 miles from Arden, NC)
- 22 days ago
- Hendersonville, NC (7 miles from Arden, NC)
- 22 days ago
Location: Hendersonville - Store 11: 1980 Asheville Hwy Hendersonville NC 28792 Requisitos Candidatos ideales poseeran habilidades interpersonales y de comunicacion que los dejara proveer...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Asheville, NC (8 miles from Arden, NC)
- 30+ days ago
- Asheville, NC (8 miles from Arden, NC)
- 30+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Route & Customer Service Manager (Vending, Markets, Coffee Services) - Arden, NC
- Arden, NC
- 45+ days ago
- Arden, NC
- 45+ days ago
Schedule : Monday - Friday Requirement : Management and Leadership background, client-facing customer service, time management, able to adjust to changing circumstances, Excel skills and Microsoft...
Location: Arden - Store 130: 301 Long Shoals Road Arden NC 28704 Requisitos Candidatos ideales poseeran habilidades interpersonales y de comunicacion que los dejara proveer servicios excepcionales...
Demographic Data for Arden, NC
Moving to Arden, NC? Find some basic demographic data about Arden, NC below.
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Salary for Customer Service Manager Jobs in Arden, NC
Highest Education Level
Customer Service Managers in Arden, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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