Customer Service Manager Jobs in Syracuse, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- East Syracuse, NY (6 miles from Syracuse, NY)
- 5 days ago
- East Syracuse, NY (6 miles from Syracuse, NY)
- 5 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Customer Service Lead - Part-Time
- Liverpool, NY (4 miles from Syracuse, NY)
- 10 days ago
- Liverpool, NY (4 miles from Syracuse, NY)
- 10 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Service Manager - West/Southern NY Region
- Canastota, NY (19 miles from Syracuse, NY)
- 20 days ago
- Canastota, NY (19 miles from Syracuse, NY)
- 20 days ago
Century Linen & Uniform is a trusted provider of commercial linen and uniform rental services across the northeast. We combine over a century of experience with modern technology and personalized...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
RxO - Customer Service Professional (Manufacturing)
- Syracuse, NY
- 60+ days ago
- Syracuse, NY
- 60+ days ago
Requisition ID: 876710 Position:Full-Time Total Rewards: Benefits/Incentive Information We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses,...
RxO - Customer Service Professional (Manufacturing)
- Syracuse, NY (2 miles from Syracuse, NY)
- 60+ days ago
- Syracuse, NY (2 miles from Syracuse, NY)
- 60+ days ago
Requisition ID: 876710 Position: Full-Time Total Rewards: Benefits/Incentive Information We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses,...
Demographic Data for Syracuse, NY
Moving to Syracuse, NY? Find some basic demographic data about Syracuse, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Syracuse, NY
Highest Education Level
Customer Service Managers in Syracuse, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »