Customer Service Manager Jobs in New York City, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Coordinator in New York, NY
- New York, NY (2 miles from New York City, NY)
- 5 hours ago
- New York, NY (2 miles from New York City, NY)
- 5 hours ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Customer Success Manager (East Coast)
- New York, NY (2 miles from New York City, NY)
- 5 hours ago
- New York, NY (2 miles from New York City, NY)
- 5 hours ago
Customer Success Manager (East Coast) Location New York, United States, Connecticut, Pennsylvania, Virginia, Wst Virginia, North Carolina, South Carolina, Delaware, Maryland, Massachusetts, New...
Account Director, Client Services (Soccer) (Home Improvement Client)
- New York, NY (2 miles from New York City, NY)
- 6 hours ago
- New York, NY (2 miles from New York City, NY)
- 6 hours ago
THE JOB / Account Director, Client Services (Soccer) (Home Improvement Client) CLIENT SERVICES / Responsible for leading Octagon's client business and day-to-day management of client programs....
Sr. Director, Client Service, Advertiser
- New York, NY (2 miles from New York City, NY)
- 6 hours ago
- New York, NY (2 miles from New York City, NY)
- 6 hours ago
The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and...
Retail Customer Service Supervisor
- Bellmore, NY (24 miles from New York City, NY)
- 18 hours ago
- Bellmore, NY (24 miles from New York City, NY)
- 18 hours ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Software Engineering Senior Manager - Customer Relationship Management
- Woodbridge, NJ (18 miles from New York City, NY)
- 1 day ago
- Woodbridge, NJ (18 miles from New York City, NY)
- 1 day ago
About this role:** Wells Fargo is seeking a Software Engineering Senior Manager, as part of the Wealth & Investment Management Technology. Learn more about the career areas and lines of business...
Managing Director of Client Services-Private Equity Fund Accounting
- West Orange, NJ (14 miles from New York City, NY)
- 1 day ago
- West Orange, NJ (14 miles from New York City, NY)
- 1 day ago
Managing Director of Client Services-Private Equity Fund Accounting West Orange NJ, or Wilmington, DE Monday through Friday 9:00 a.m. to 6:00 p.m. Hybrid Work Schedule Candidates for this position...
Manager, Customer Success, Amazon Vendor Services - Consumables
- New York, NY (2 miles from New York City, NY)
- 1 day ago
- New York, NY (2 miles from New York City, NY)
- 1 day ago
The Amazon Vendor Services organization is seeking a Manager, Customer Success Manager to lead a team of Customer Success Managers responsible for the growth and development of some of the most...
Customer Experience Manager - Victoria's Secret - Fifth Ave/Mid-Town - New York, NY
- New York, NY (2 miles from New York City, NY)
- 2 days ago
- New York, NY (2 miles from New York City, NY)
- 2 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Certified Safety Representative/Site Supervisor - CSR
- Floral Park, NY (15 miles from New York City, NY)
- 2 days ago
- Floral Park, NY (15 miles from New York City, NY)
- 2 days ago
Looking for Certified Safety Representative/Site Supervisor MUST HAVE: 30 Hour OSHA 8 Hour Chapter 33/Refresher 8 Hour in Lead in Construction ( if not we can supply) Track training Card - MTA...
- New York, NY (2 miles from New York City, NY)
- 2 days ago
- New York, NY (2 miles from New York City, NY)
- 2 days ago
InvestorFlow is the only company of its kind to deliver industry specialized CRM, built on Salesforce, and digital portals to help alternative asset firms find opportunities, create and manage...
Client Success Manager, Academic Subscriptions
- New York, NY (2 miles from New York City, NY)
- 2 days ago
- New York, NY (2 miles from New York City, NY)
- 2 days ago
Description & Requirements We are looking for an ambitious, goal-oriented individual to join the Client Success team for Bloomberg.com, who can cultivate and maintain strategic relationships with...
- Manhasset, NY (17 miles from New York City, NY)
- 2 days ago
- Manhasset, NY (17 miles from New York City, NY)
- 2 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- New York, NY (2 miles from New York City, NY)
- 2 days ago
- New York, NY (2 miles from New York City, NY)
- 2 days ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
Technical Customer Experience Manager
- Iselin, NJ (19 miles from New York City, NY)
- 3 days ago
- Iselin, NJ (19 miles from New York City, NY)
- 3 days ago
The application window is expected to close on: 5/2/24. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The preferred work...
Demographic Data for New York City, NY
Moving to New York City, NY? Find some basic demographic data about New York City, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in New York City, NY
Highest Education Level
Customer Service Managers in New York City, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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