Customer Service Manager Jobs in New York City, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Senior Account Manager, Client Services
- New York, NY (2 miles from New York City, NY)
- 1 hour ago
- New York, NY (2 miles from New York City, NY)
- 1 hour ago
Senior Account Manager (Client Services) Job Description About Us Virgo Health works for pharmaceutical, biotech, and device companies to inform and educate healthcare professionals about the...
- New York, NY (2 miles from New York City, NY)
- 10 hours ago
- New York, NY (2 miles from New York City, NY)
- 10 hours ago
Overview Join the leader in providing smarter solutions for a safer world. The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier...
Director, SaaS Customer Success Manager Technology Multiple Locations
- New York, NY (2 miles from New York City, NY)
- 16 hours ago
- New York, NY (2 miles from New York City, NY)
- 16 hours ago
Who We Are FTI Consulting is the leading global expert firm for organizations facing crisis and transformation. We work with many of the world's top multinational corporations, law firms, banks...
- North Bellmore, NY (24 miles from New York City, NY)
- 21 hours ago
- North Bellmore, NY (24 miles from New York City, NY)
- 21 hours ago
The Polar Bear of New York Customer Service Manager (CSM) is a key relationship manager with our customers....
Part Time Customer Experience Manager
- Parsippany, NJ (22 miles from New York City, NY)
- 1 day ago
- Parsippany, NJ (22 miles from New York City, NY)
- 1 day ago
Store - NWK-PARSIPPANY, NJDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Metuchen, NJ (21 miles from New York City, NY)
- 1 day ago
- Metuchen, NJ (21 miles from New York City, NY)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Front Office & Client Support - Manager, Funding Specialist
- New York, NY (2 miles from New York City, NY)
- 1 day ago
- New York, NY (2 miles from New York City, NY)
- 1 day ago
About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank...
Mgr - Customer Service Quality & Data Insights
- New York, NY (2 miles from New York City, NY)
- 1 day ago
- New York, NY (2 miles from New York City, NY)
- 1 day ago
Job Description AMC Networks is home to many of the greatest stories and characters in TV and film and the premier destination for passionate and engaged fan communities around the world. We...
Remote WorkCustomer Service Lead - Part-Time
- Yonkers, NY (17 miles from New York City, NY)
- 1 day ago
- Yonkers, NY (17 miles from New York City, NY)
- 1 day ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- New York, NY (2 miles from New York City, NY)
- 1 day ago
- New York, NY (2 miles from New York City, NY)
- 1 day ago
Williams Lea is hiring for a Client Relations Manager for our new York City office to work Monday to Friday 9:00 am to 6:00 pm! Pay: $98,850 - $103,000/year Benefits: Various health insurance...
- New York, NY (2 miles from New York City, NY)
- 2 days ago
- New York, NY (2 miles from New York City, NY)
- 2 days ago
The Senior Customer Success Manager is responsible for ensuring the success of a portfolio that includes some of Vimeo's largest customers. As Success Managers, we bring Vimeo's innovations and...
Associate Manager - Client Services - Hi-Tech
- New York, NY (2 miles from New York City, NY)
- 2 days ago
- New York, NY (2 miles from New York City, NY)
- 2 days ago
Infosys is seeking an Associate Manager of Client Services. The Associate ManagerClient Services (AMCS) is responsible for all client interfaces within the assigned account scope. The AMCS works...
Sr. Customer Success Manager - IAM/IGA - NYC/North East
- New York, NY (2 miles from New York City, NY)
- 2 days ago
- New York, NY (2 miles from New York City, NY)
- 2 days ago
Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot...
Sr Customer Success Manager, Strategic Account Services
- New York, NY (2 miles from New York City, NY)
- 2 days ago
- New York, NY (2 miles from New York City, NY)
- 2 days ago
The Strategic Account Services (SAS) organization is seeking a Senior Customer Success Manager to shape the future of the program. The Senior Customer Success Manager drives business growth for...
Customer Success Manager II, Global Strategic Accounts
- New York, NY (2 miles from New York City, NY)
- 2 days ago
- New York, NY (2 miles from New York City, NY)
- 2 days ago
At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing...
Demographic Data for New York City, NY
Moving to New York City, NY? Find some basic demographic data about New York City, NY below.
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Salary for Customer Service Manager Jobs in New York City, NY
Highest Education Level
Customer Service Managers in New York City, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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