Call Center Representative Jobs in New York City, NY

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-15 of 38 Jobs

Sales Call Center Agent - Uncapped Commission

  • Roseland, NJ (17 miles from New York City, NY)
  • 11 days ago
  • Roseland, NJ (17 miles from New York City, NY)
  • 11 days ago

Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...

Sales Call Center Agent - Rewarding Work

  • Roseland, NJ (17 miles from New York City, NY)
  • 13 days ago
  • Roseland, NJ (17 miles from New York City, NY)
  • 13 days ago

Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...

Sales Call Center Agent - Entry Level

  • Roseland, NJ (17 miles from New York City, NY)
  • 13 days ago
  • Roseland, NJ (17 miles from New York City, NY)
  • 13 days ago

Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...

Sales Call Center Agent - Paid Training Provided

  • Roseland, NJ (17 miles from New York City, NY)
  • 14 days ago
  • Roseland, NJ (17 miles from New York City, NY)
  • 14 days ago

Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...

Sales Call Center Agent - No Experience Required

  • Roseland, NJ (17 miles from New York City, NY)
  • 14 days ago
  • Roseland, NJ (17 miles from New York City, NY)
  • 14 days ago

Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...

Retention Call Center Agent - Training Provided

  • Roseland, NJ (17 miles from New York City, NY)
  • 3 days ago
  • Roseland, NJ (17 miles from New York City, NY)
  • 3 days ago

Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...

Retention Call Center Agent - Customer Facing

  • Roseland, NJ (17 miles from New York City, NY)
  • 14 days ago
  • Roseland, NJ (17 miles from New York City, NY)
  • 14 days ago

Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...

Retention Representative - No Experience Required

  • Roseland, NJ (17 miles from New York City, NY)
  • 27 days ago
  • Roseland, NJ (17 miles from New York City, NY)
  • 27 days ago

Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...

Retention Call Center Agent - Continuous Learning

  • Roseland, NJ (17 miles from New York City, NY)
  • 3 days ago
  • Roseland, NJ (17 miles from New York City, NY)
  • 3 days ago

Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...

Retention Call Center Agent - Career Satisfaction

  • Roseland, NJ (17 miles from New York City, NY)
  • 3 days ago
  • Roseland, NJ (17 miles from New York City, NY)
  • 3 days ago

Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...

Sales Call Center Agent - Customer Facing

  • Roseland, NJ (17 miles from New York City, NY)
  • 14 days ago
  • Roseland, NJ (17 miles from New York City, NY)
  • 14 days ago

Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...

Retention Call Center Agent - Uncapped Commission

  • Roseland, NJ (17 miles from New York City, NY)
  • 5 days ago
  • Roseland, NJ (17 miles from New York City, NY)
  • 5 days ago

Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...

Retention Call Center Agent - No Experience Required

  • Roseland, NJ (17 miles from New York City, NY)
  • 10 days ago
  • Roseland, NJ (17 miles from New York City, NY)
  • 10 days ago

Company Summary $20.50 Non-Negotiable Base Pay + Uncapped Commission with 1st year on-target earnings of $68,000. No experience required. We provide full-time paid training! DISH, an EchoStar...

REMOTE Call Center Representative

  • New York, NY (2 miles from New York City, NY)
  • 2 days ago
  • New York, NY (2 miles from New York City, NY)
  • 2 days ago

Remote Call Center Sales Inbound/Outbound Job Description We are seeking phone agents to handle outbound prospective customer leads through our dialer system. The primary role involves screening...

Remote Work

Treasury Management Client Support Specialist

  • Woodbridge, NJ (18 miles from New York City, NY)
  • 2 days ago
  • Woodbridge, NJ (18 miles from New York City, NY)
  • 2 days ago

How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar...

Demographic Data for New York City, NY

Moving to New York City, NY? Find some basic demographic data about New York City, NY below.

Local
National
20,201,017
534,422

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Coggno
Call Center Training: Skills of the Customer Service Representative
In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....
Coggno
Call Center Training: Duties of the Customer Service Representative
A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...
John Academy
Entrenamiento Para Call Center - Training for Call Center
Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...
Register to search for more online courses. >>>

Salary for Call Center Representative Jobs in New York City, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in New York City, NY offer the following education background
High School or GED
33.0%
Bachelor's Degree
25.1%
Associate's Degree
17.1%
Vocational Degree or Certification
14.8%
Master's Degree
5.2%
Some College
3.4%
Some High School
0.8%
Doctorate Degree
0.6%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Call Center Representatives in New York City, NY
1-2 years
42.9%
Less than 1 year
38.0%
None
6.9%
2-4 years
6.8%
4-6 years
4.1%
6-8 years
1.1%
8-10 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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