Customer Service Manager Jobs in Amherst, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Associate Marketing Client Services Manager
- Williamsville, NY
- 22 hours ago
- Williamsville, NY
- 22 hours ago
Accelerate your career. Join the organization that's driving the world's technology and shape the future. Ingram Micro is a leading technology company for the global information technology...
Lead Customer Service Coordinator CRST The Transportation Solution, Inc. - 2.9 Amherst, NY Job Details Full-time $18.11 - $27.17 an hour 9 hours ago Qualifications Mid-level Full Job Description...
Front End Manager - Assistant Manager - Customer Service
- North Tonawanda, NY (7 miles from Amherst, NY)
- 8 days ago
- North Tonawanda, NY (7 miles from Amherst, NY)
- 8 days ago
FRONT END MANAGER - ASSISTANT MANAGER - CUSTOMER SERVICE POSITION OVERVIEW This employee is responsible for maintaining the front-end of the store. This employee is the front lines of our company...
Customer Service Supervisor (Healthcare)
- Buffalo, NY (10 miles from Amherst, NY)
- 9 days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 9 days ago
We exist for workers and their employers -- who are the backbone of our economy. That is where Centivo comes in -- our mission is to bring affordable, high-quality healthcare to the millions who...
Customer Service Lead - Part-Time
- Niagara Falls, NY (17 miles from Amherst, NY)
- 11 days ago
- Niagara Falls, NY (17 miles from Amherst, NY)
- 11 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...
- Buffalo, NY (10 miles from Amherst, NY)
- 17 days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 17 days ago
Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses,...
- West Seneca, NY (8 miles from Amherst, NY)
- 17 days ago
- West Seneca, NY (8 miles from Amherst, NY)
- 17 days ago
Location: 370 Orchard Park Road West Seneca, NY 14224 Availability Requirement for this role: Morning, afternoon, evening (includes weekends).Shifts end as late as 12:30am Age Requirement: Must be...
- Buffalo, NY (10 miles from Amherst, NY)
- 22 days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 22 days ago
Account Manager DEPARTMENT: Operations REPORTS TO: Executive Vice President, Merchandsing FLSA STATUS: Exempt LEGENDS & ASM GLOBAL Two powerhouse companies have joined forces to redefine...
Sales & Customer Service - Team Lead
- Clarence, NY (5 miles from Amherst, NY)
- 30+ days ago
- Clarence, NY (5 miles from Amherst, NY)
- 30+ days ago
Overview Are you a natural leader who loves to inspire others to succeed? At the Massage Envy - Clarence / Williamsville franchise, we support you to be your best while you inspire a team of...
- Buffalo, NY (10 miles from Amherst, NY)
- 45+ days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 45+ days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Customer Experience Manager - Part Time
- East Aurora, NY (16 miles from Amherst, NY)
- 60+ days ago
- East Aurora, NY (16 miles from Amherst, NY)
- 60+ days ago
Store - Buff - East Aurora, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Amherst, NY
Moving to Amherst, NY? Find some basic demographic data about Amherst, NY below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Amherst, NY
Highest Education Level
Customer Service Managers in Amherst, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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