Customer Service Representative Jobs in Amherst, NY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- West Seneca, NY (8 miles from Amherst, NY)
- 1 day ago
- West Seneca, NY (8 miles from Amherst, NY)
- 1 day ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Pharmacy Customer Service Associate
- Depew, NY (6 miles from Amherst, NY)
- 15 hours ago
- Depew, NY (6 miles from Amherst, NY)
- 15 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Associate - Temporary
- Lockport, NY (12 miles from Amherst, NY)
- 15 hours ago
- Lockport, NY (12 miles from Amherst, NY)
- 15 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Attention All Customer Service Reps!
- Buffalo, NY (10 miles from Amherst, NY)
- 19 hours ago
- Buffalo, NY (10 miles from Amherst, NY)
- 19 hours ago
Channer LLC is hiring customer service representatives with at least one year of experience on the phone. We have a bonus structure that allows you to make great money on top of your base pay....
Customer Service Specialist - Now Hiring
- Buffalo, NY (10 miles from Amherst, NY)
- 19 hours ago
- Buffalo, NY (10 miles from Amherst, NY)
- 19 hours ago
Ready to put your highly in-demand customer service skill set into practice in a fast-paced environment? If you're an experienced professional who has demonstrated people skills, loves...
Customer Service Representative (Banking)
- Buffalo, NY (10 miles from Amherst, NY)
- 1 day ago
- Buffalo, NY (10 miles from Amherst, NY)
- 1 day ago
Become part of a growing team with helping customers in different states with their banking needs! This client is constantly adding more branches and needs the support from successful customer...
- Alabama, NY (17 miles from Amherst, NY)
- 1 day ago
- Alabama, NY (17 miles from Amherst, NY)
- 1 day ago
Company Overview FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry...
Customer Service Representative
- Hamburg, NY (19 miles from Amherst, NY)
- 1 day ago
- Hamburg, NY (19 miles from Amherst, NY)
- 1 day ago
Pay Rate: $16.00 FLSA Status: Non-Exempt Location: Buffalo Southtowns SUMMARY OF DUTIES: The Customer Service Representative (CSR) is responsible for the day to day operations of the front offices of...
Customer Service Representative
- Niagara Falls, NY (17 miles from Amherst, NY)
- 2 days ago
- Niagara Falls, NY (17 miles from Amherst, NY)
- 2 days ago
General Summary As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers....
Blood Collection Staff - Customer Service
- Cheektowaga, NY (8 miles from Amherst, NY)
- 2 days ago
- Cheektowaga, NY (8 miles from Amherst, NY)
- 2 days ago
By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest...
Customer Service Representative
- Lancaster, NY (7 miles from Amherst, NY)
- 2 days ago
- Lancaster, NY (7 miles from Amherst, NY)
- 2 days ago
Customer Service Representative Monday-Friday 8am-5pm Description Ensure knowledge of company's products and services, compliance with policies, procedures, and regulations....
- Buffalo, NY (10 miles from Amherst, NY)
- 2 days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 2 days ago
At Materion, everyone is included, respected and offered opportunity to grow. Join us! As a member of the Supply Chain team, and under the general direction of and reporting to the Customer...
Collections & Customer Service
- Buffalo, NY (10 miles from Amherst, NY)
- 2 days ago
- Buffalo, NY (10 miles from Amherst, NY)
- 2 days ago
Starting pay $18-$25 an hr. Part- Time and Full time shift available Weekly pay Monthly bonus On bus route Convenient location CONTACT Eva in Human Resources
Banking Customer Service Representative
- Lockport, NY (12 miles from Amherst, NY)
- 2 days ago
- Lockport, NY (12 miles from Amherst, NY)
- 2 days ago
Banking Customer Service Representative TEKsystems - 3.8 Lockport, NY Job Details Temporary $17 an hour 2 days ago Benefits Commuter assistance Health savings account AD&D insurance Disability insurance...
Demographic Data for Amherst, NY
Moving to Amherst, NY? Find some basic demographic data about Amherst, NY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Amherst, NY
Highest Education Level
Customer Service Representatives in Amherst, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Reception
- Inbound/Outbound Calling
- Reimbursement
- Energetic
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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