Customer Service Manager Jobs in Albany, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Latham, NY (1 mile from Albany, NY)
- 1 day ago
- Latham, NY (1 mile from Albany, NY)
- 1 day ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Store - ALBANY, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Customer Experience Manager - Victoria's Secret PINK - Crossgates Mall - Albany, NY
- Albany, NY
- 8 days ago
- Albany, NY
- 8 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
- Schenectady, NY (8 miles from Albany, NY)
- 9 days ago
- Schenectady, NY (8 miles from Albany, NY)
- 9 days ago
Ready to elevate your career? Join us as a Project Coordinator and be the vital link between clients, vendors, and departments. In this role, you'll coordinate projects from start to finish,...
- Schenectady, NY (8 miles from Albany, NY)
- 9 days ago
- Schenectady, NY (8 miles from Albany, NY)
- 9 days ago
Are you a detail-oriented multitasker with a knack for organization and a passion for delivering exceptional results? We're seeking a Customer Service Coordinator for one of our top clients! In...
Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
- Latham, NY (1 mile from Albany, NY)
- 13 days ago
- Latham, NY (1 mile from Albany, NY)
- 13 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Latham, NY (1 mile from Albany, NY)
- 15 days ago
- Latham, NY (1 mile from Albany, NY)
- 15 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service Lead - Part-Time
- Latham, NY (1 mile from Albany, NY)
- 16 days ago
- Latham, NY (1 mile from Albany, NY)
- 16 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Amsterdam, NY (22 miles from Albany, NY)
- 16 days ago
- Amsterdam, NY (22 miles from Albany, NY)
- 16 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Albany, NY
- 24 days ago
- Albany, NY
- 24 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
center experience and prior dispatcher experience is preferable....
- Clifton Park, NY (7 miles from Albany, NY)
- 29 days ago
- Clifton Park, NY (7 miles from Albany, NY)
- 29 days ago
THIS ROLE WILL BE ONSITE AT THE WILLISTON, VT LOCATION. Be part of the future! We are one team, dedicated to working collaboratively to create the purposeful solutions that propel the world...
Demographic Data for Albany, NY
Moving to Albany, NY? Find some basic demographic data about Albany, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Albany, NY
Highest Education Level
Customer Service Managers in Albany, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »