Customer Service Manager Jobs in Albany, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
DXC Technology Client Success Manager (CSM) in Albany , New York Job Description: DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while...
Customer Service Lead - Part-Time
- Colonie, NY (1 mile from Albany, NY)
- 1 day ago
- Colonie, NY (1 mile from Albany, NY)
- 1 day ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkCall Center experience preferred. Minimum two years of related experience....
Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to working together for our mission to achieve literacy for all. We believe...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Verint Systems, Inc. Associate Customer Success Manager in Albany , New York At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations...
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. IF YOU CARE, THERES A PLACE FOR YOU HERE...
Client Service Coordinator - 001626
- Clifton Park, NY (7 miles from Albany, NY)
- 21 days ago
- Clifton Park, NY (7 miles from Albany, NY)
- 21 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Experience Manager - Victoria's Secret - Colonie - Albany, NY
- Albany, NY
- 23 days ago
- Albany, NY
- 23 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
- Clifton Park, NY (7 miles from Albany, NY)
- 30+ days ago
- Clifton Park, NY (7 miles from Albany, NY)
- 30+ days ago
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
- Amsterdam, NY (22 miles from Albany, NY)
- 30+ days ago
- Amsterdam, NY (22 miles from Albany, NY)
- 30+ days ago
NY1523766Job SummaryThis role will provide collaborative leadership, training, and development of CSRs, and oversee process execution of the CSR teams throughout the Enterprise. They are also...
- Latham, NY (1 mile from Albany, NY)
- 60+ days ago
- Latham, NY (1 mile from Albany, NY)
- 60+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Senior Customer Success Manager
- Amsterdam, NY (22 miles from Albany, NY)
- 60+ days ago
- Amsterdam, NY (22 miles from Albany, NY)
- 60+ days ago
The Apex Group was established in Bermuda in 2003 and is now one of the world's largest fund administration and middle office solutions providers. Our business is unique in its ability to reach...
Demographic Data for Albany, NY
Moving to Albany, NY? Find some basic demographic data about Albany, NY below.
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Salary for Customer Service Manager Jobs in Albany, NY
Highest Education Level
Customer Service Managers in Albany, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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