Customer Service Representative Jobs in Albany, NY
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Store Customer Service Specialist
- Saratoga Springs, NY (21 miles from Albany, NY)
- 13 days ago
- Saratoga Springs, NY (21 miles from Albany, NY)
- 13 days ago
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
- Saratoga Springs, NY (21 miles from Albany, NY)
- 3 hours ago
- Saratoga Springs, NY (21 miles from Albany, NY)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Category/Area of Expertise: Retail Operations Job Requisition: 412050 Address: USA-NY-Albany-900 Central Ave Store Code: Store 08367 Front End (5151750) Hannaford Supermarkets started out as a...
- Latham, NY (1 mile from Albany, NY)
- 15 hours ago
- Latham, NY (1 mile from Albany, NY)
- 15 hours ago
Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions...
Pharmacy Customer Service Associate
- Ballston Lake, NY (14 miles from Albany, NY)
- 1 day ago
- Ballston Lake, NY (14 miles from Albany, NY)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Member Service Representative (Full-Time) - NSF Saratoga Springs
- Saratoga Springs, NY (21 miles from Albany, NY)
- 1 day ago
- Saratoga Springs, NY (21 miles from Albany, NY)
- 1 day ago
Overview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings,...
Wilson Language Training Customer Success Specialist in Albany , New York Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are committed...
Part Time CSR-Customer Service Representative Description CDTA is now accepting applications for Part Time CSR-Call Center Representatives....
CUSTOMER SERVICE SPECIALIST To Apply: Please send resume and cover letter highlighting why you would be a good fit for this position. Applications that do not have both documents will not be...
Category/Area of Expertise: Retail Operations Job Requisition: 417081 Address: USA-NY-Albany-900 Central Ave Store Code: Store 08367 Front End (5151750) Hannaford Supermarkets started out as a...
We are actively recruiting Call Center Representatives for a national organization to handle inbound and outbound calls, addressing customer inquiries, and resolving issues while delivering...
Customer Service Representative
- Glenmont, NY (10 miles from Albany, NY)
- 3 days ago
- Glenmont, NY (10 miles from Albany, NY)
- 3 days ago
As an FNOL Customer Service Representative, you will be the first point of contact for customers reporting a loss....
WindStream Communications Analyst II-Customer Service in Albany , New York Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and...
Part-Time Retail Sales Associate
- Clifton Park, NY (7 miles from Albany, NY)
- 5 days ago
- Clifton Park, NY (7 miles from Albany, NY)
- 5 days ago
About the Role In this role, you will deliver excellent customer service in point of sale and customer services processes while focusing on consistent execution and operational efficiency. You...
- Cohoes, NY (5 miles from Albany, NY)
- 6 days ago
- Cohoes, NY (5 miles from Albany, NY)
- 6 days ago
Overview We Need Your Next-Level Service Mindset at the Best in Pests. As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means...
Demographic Data for Albany, NY
Moving to Albany, NY? Find some basic demographic data about Albany, NY below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Albany, NY
Highest Education Level
Customer Service Representatives in Albany, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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