Customer Service Manager Jobs in Trenton, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Rydal, PA (20 miles from Trenton, NJ)
- 23 hours ago
- Rydal, PA (20 miles from Trenton, NJ)
- 23 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
- Bensalem, PA (13 miles from Trenton, NJ)
- 1 day ago
- Bensalem, PA (13 miles from Trenton, NJ)
- 1 day ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
- Bensalem, PA (13 miles from Trenton, NJ)
- 1 day ago
- Bensalem, PA (13 miles from Trenton, NJ)
- 1 day ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
Full-Time Customer Service Supervisor
- Doylestown, PA (22 miles from Trenton, NJ)
- 3 days ago
- Doylestown, PA (22 miles from Trenton, NJ)
- 3 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
- Princeton, NJ (11 miles from Trenton, NJ)
- 3 days ago
- Princeton, NJ (11 miles from Trenton, NJ)
- 3 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- Warminster, PA (17 miles from Trenton, NJ)
- 4 days ago
- Warminster, PA (17 miles from Trenton, NJ)
- 4 days ago
Location: Ann's Choice by Erickson Senior Living Join our team as a General Services Coordinator! In this role, you'll excel as a **customer service** champion, providing guidance and addressing...
CUSTOMER SERVICE MANAGER Job Details Job Location Hamilton Plaza Store - Hamilton, NJ Salary Range $17.75 - $21.75 Hourly Description The Customer Service Manager is responsible for the oversight, leadership...
- Willow Grove, PA (20 miles from Trenton, NJ)
- 4 days ago
- Willow Grove, PA (20 miles from Trenton, NJ)
- 4 days ago
BAYADA Home Health Care has an immediate opening for a **Client Services Manager** in our **Willow Grove, PA Pediatrics Office**. If you are looking for an exciting career opportunity in a growing...
- Medford, NJ (24 miles from Trenton, NJ)
- 4 days ago
- Medford, NJ (24 miles from Trenton, NJ)
- 4 days ago
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
Logistics & Customer Service Coordinator
- Croydon, PA (11 miles from Trenton, NJ)
- 5 days ago
- Croydon, PA (11 miles from Trenton, NJ)
- 5 days ago
This position is responsible for day-to-day customer service and support. Ensures superior and responsive customer service in support of current clients and to secure new business. Daily customer...
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Customer Service Supervisor - New Hope
- New Hope, PA (16 miles from Trenton, NJ)
- 9 days ago
- New Hope, PA (16 miles from Trenton, NJ)
- 9 days ago
Customer Service Supervisor - New Hope Job Locations US-PA-New Hope Job ID 2025-1860 of Openings 1 Category Retail Network Overview Perform all activities required to service customers and manages...
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
terminology and policy, HARRIET, HCPCS codes, group benefits, complex pharmacy claim workflow (including claim adjudication of claim processing and/or rejections) LICENSES or CERTIFICATIONS Required...
Demographic Data for Trenton, NJ
Moving to Trenton, NJ? Find some basic demographic data about Trenton, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Trenton, NJ
Highest Education Level
Customer Service Managers in Trenton, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »