Customer Service Manager Jobs in Princeton, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail Customer Service Supervisor
- East Brunswick, NJ (13 miles from Princeton, NJ)
- 7 hours ago
- East Brunswick, NJ (13 miles from Princeton, NJ)
- 7 hours ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Software Engineering Senior Manager - Customer Relationship Management
- Woodbridge, NJ (22 miles from Princeton, NJ)
- 19 hours ago
- Woodbridge, NJ (22 miles from Princeton, NJ)
- 19 hours ago
About this role:** Wells Fargo is seeking a Software Engineering Senior Manager, as part of the Wealth & Investment Management Technology. Learn more about the career areas and lines of business...
Sr Lead Customer Experience Manager
- Trenton, NJ (11 miles from Princeton, NJ)
- 19 hours ago
- Trenton, NJ (11 miles from Princeton, NJ)
- 19 hours ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Bensalem, PA (24 miles from Princeton, NJ)
- 1 day ago
- Bensalem, PA (24 miles from Princeton, NJ)
- 1 day ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
- Bensalem, PA (24 miles from Princeton, NJ)
- 1 day ago
- Bensalem, PA (24 miles from Princeton, NJ)
- 1 day ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
- Piscataway, NJ (15 miles from Princeton, NJ)
- 2 days ago
- Piscataway, NJ (15 miles from Princeton, NJ)
- 2 days ago
Job Description: Job brief We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation....
Technical Customer Experience Manager
- Iselin, NJ (22 miles from Princeton, NJ)
- 2 days ago
- Iselin, NJ (22 miles from Princeton, NJ)
- 2 days ago
The application window is expected to close on: 5/2/24. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The preferred work...
- Bridgewater, NJ (15 miles from Princeton, NJ)
- 3 days ago
- Bridgewater, NJ (15 miles from Princeton, NJ)
- 3 days ago
WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for...
Associate Manager - Client Services
- Bridgewater, NJ (15 miles from Princeton, NJ)
- 4 days ago
- Bridgewater, NJ (15 miles from Princeton, NJ)
- 4 days ago
Infosys is seeking an Associate Manager of Client Services. The Associate ManagerClient Services (AMCS) is responsible for all client interfaces within the assigned accounts' scope. The AMCS works...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- Warminster, PA (24 miles from Princeton, NJ)
- 4 days ago
- Warminster, PA (24 miles from Princeton, NJ)
- 4 days ago
Location: Ann's Choice by Erickson Senior Living Join our team as a General Services Coordinator! In this role, you'll excel as a **customer service** champion, providing guidance and addressing...
- Hamilton, NJ (11 miles from Princeton, NJ)
- 4 days ago
- Hamilton, NJ (11 miles from Princeton, NJ)
- 4 days ago
CUSTOMER SERVICE MANAGER Job Details Job Location Hamilton Plaza Store - Hamilton, NJ Salary Range $17.75 - $21.75 Hourly Description The Customer Service Manager is responsible for the oversight, leadership...
Logistics & Customer Service Coordinator
- Croydon, PA (23 miles from Princeton, NJ)
- 5 days ago
- Croydon, PA (23 miles from Princeton, NJ)
- 5 days ago
This position is responsible for day-to-day customer service and support. Ensures superior and responsive customer service in support of current clients and to secure new business. Daily customer...
Customer Service Team Lead, Neurodiverse Solutions
- Trenton, NJ (11 miles from Princeton, NJ)
- 7 days ago
- Trenton, NJ (11 miles from Princeton, NJ)
- 7 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Customer Service Supervisor - New Hope
- New Hope, PA (17 miles from Princeton, NJ)
- 10 days ago
- New Hope, PA (17 miles from Princeton, NJ)
- 10 days ago
Customer Service Supervisor - New Hope Job Locations US-PA-New Hope Job ID 2025-1860 of Openings 1 Category Retail Network Overview Perform all activities required to service customers and manages...
Demographic Data for Princeton, NJ
Moving to Princeton, NJ? Find some basic demographic data about Princeton, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Princeton, NJ
Highest Education Level
Customer Service Managers in Princeton, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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