Call Center Representative Jobs in Princeton, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist (Legal)
- Trenton, NJ (11 miles from Princeton, NJ)
- 7 hours ago
- Trenton, NJ (11 miles from Princeton, NJ)
- 7 hours ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Treasury Management Client Support Specialist
- Woodbridge, NJ (22 miles from Princeton, NJ)
- 1 day ago
- Woodbridge, NJ (22 miles from Princeton, NJ)
- 1 day ago
How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar...
Legal Client Relations Specialist
- Trenton, NJ (11 miles from Princeton, NJ)
- 2 days ago
- Trenton, NJ (11 miles from Princeton, NJ)
- 2 days ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Contact Center Representative - Edison
- Edison, NJ (17 miles from Princeton, NJ)
- 4 days ago
- Edison, NJ (17 miles from Princeton, NJ)
- 4 days ago
Contact Center Representative - EdisonHMH HOSPITALS CORPORATIONEdison, New Jersey Apply ( + **Requisition #** 2024-140190 + **Shift** Day + **Status** Full Time with Benefits **Overview** Our team...
Sr Email/Chat Contact Center Representative - Banking Support
- Trenton, NJ (11 miles from Princeton, NJ)
- 4 days ago
- Trenton, NJ (11 miles from Princeton, NJ)
- 4 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
- Warminster, PA (24 miles from Princeton, NJ)
- 6 days ago
- Warminster, PA (24 miles from Princeton, NJ)
- 6 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
Call Center Associate Work from Home $37-$40/HR + Bonuses
- Edison, NJ (17 miles from Princeton, NJ)
- 7 days ago
- Edison, NJ (17 miles from Princeton, NJ)
- 7 days ago
Now Hiring: Call Center Associate Full-Time Remote Position Pay: $37 - $40/hr + Performance Bonuses & Full Benefits We are looking for a **Remote Call Center Associate** to assist customers with...
Remote WorkClient Support Specialist US-NJ-Princeton Job ID: 2025-20452 Type: Full-Time # of Openings: 1 Category: Information Technology Overview The Client Support Specialist provides IT software and...
HRES Contact Center Representative I - REMOTE
- Trenton, NJ (11 miles from Princeton, NJ)
- 8 days ago
- Trenton, NJ (11 miles from Princeton, NJ)
- 8 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote WorkOutbound Call Center Representative
- Warminster, PA (24 miles from Princeton, NJ)
- 14 days ago
- Warminster, PA (24 miles from Princeton, NJ)
- 14 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
- Warminster, PA (24 miles from Princeton, NJ)
- 14 days ago
- Warminster, PA (24 miles from Princeton, NJ)
- 14 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
- New Brunswick, NJ (13 miles from Princeton, NJ)
- 14 days ago
- New Brunswick, NJ (13 miles from Princeton, NJ)
- 14 days ago
Call Center Associate Culinary & Nutrition The Call Center Associate will: Process room service meal orders Take phone calls for patient food and beverage requests. Assist patients with telephone...
Overnight Call Center Representative
- Warminster, PA (24 miles from Princeton, NJ)
- 17 days ago
- Warminster, PA (24 miles from Princeton, NJ)
- 17 days ago
About Us Vertical Screen is one of the world's leading applicant screening firms. Operating through three subsidiaries - Business Information Group, Certiphi Screening and Truescreen, as well as a...
- Pennington, NJ (7 miles from Princeton, NJ)
- 24 days ago
- Pennington, NJ (7 miles from Princeton, NJ)
- 24 days ago
Center Representative Shift: Monday - Friday, 8 AM - 5 PM Pay Rate: $18.50/HR We are seeking a Call Center Representative to join the Abandoned Property Team....
- Hamilton, NJ (11 miles from Princeton, NJ)
- 60+ days ago
- Hamilton, NJ (11 miles from Princeton, NJ)
- 60+ days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Demographic Data for Princeton, NJ
Moving to Princeton, NJ? Find some basic demographic data about Princeton, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Princeton, NJ
Highest Education Level
Call Center Representatives in Princeton, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Microsoft Outlook
- Typing
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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