Customer Service Manager Jobs in Newark, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Retail Customer Service Supervisor
- East Brunswick, NJ (24 miles from Newark, NJ)
- 7 hours ago
- East Brunswick, NJ (24 miles from Newark, NJ)
- 7 hours ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Software Engineering Senior Manager - Customer Relationship Management
- Woodbridge, NJ (13 miles from Newark, NJ)
- 19 hours ago
- Woodbridge, NJ (13 miles from Newark, NJ)
- 19 hours ago
About this role:** Wells Fargo is seeking a Software Engineering Senior Manager, as part of the Wealth & Investment Management Technology. Learn more about the career areas and lines of business...
Managing Director of Client Services-Private Equity Fund Accounting
- West Orange, NJ (6 miles from Newark, NJ)
- 22 hours ago
- West Orange, NJ (6 miles from Newark, NJ)
- 22 hours ago
Managing Director of Client Services-Private Equity Fund Accounting West Orange NJ, or Wilmington, DE Monday through Friday 9:00 a.m. to 6:00 p.m. Hybrid Work Schedule Candidates for this position...
Manager, Customer Success, Amazon Vendor Services - Consumables
- New York, NY (9 miles from Newark, NJ)
- 1 day ago
- New York, NY (9 miles from Newark, NJ)
- 1 day ago
The Amazon Vendor Services organization is seeking a Manager, Customer Success Manager to lead a team of Customer Success Managers responsible for the growth and development of some of the most...
Customer Experience Manager - Victoria's Secret - Fifth Ave/Mid-Town - New York, NY
- New York, NY (9 miles from Newark, NJ)
- 1 day ago
- New York, NY (9 miles from Newark, NJ)
- 1 day ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Certified Safety Representative/Site Supervisor - CSR
- Floral Park, NY (24 miles from Newark, NJ)
- 1 day ago
- Floral Park, NY (24 miles from Newark, NJ)
- 1 day ago
Looking for Certified Safety Representative/Site Supervisor MUST HAVE: 30 Hour OSHA 8 Hour Chapter 33/Refresher 8 Hour in Lead in Construction ( if not we can supply) Track training Card - MTA...
- New York, NY (9 miles from Newark, NJ)
- 1 day ago
- New York, NY (9 miles from Newark, NJ)
- 1 day ago
InvestorFlow is the only company of its kind to deliver industry specialized CRM, built on Salesforce, and digital portals to help alternative asset firms find opportunities, create and manage...
Client Success Manager, Academic Subscriptions
- New York, NY (9 miles from Newark, NJ)
- 1 day ago
- New York, NY (9 miles from Newark, NJ)
- 1 day ago
Description & Requirements We are looking for an ambitious, goal-oriented individual to join the Client Success team for Bloomberg.com, who can cultivate and maintain strategic relationships with...
- Piscataway, NJ (19 miles from Newark, NJ)
- 2 days ago
- Piscataway, NJ (19 miles from Newark, NJ)
- 2 days ago
Job Description: Job brief We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation....
- New York, NY (9 miles from Newark, NJ)
- 2 days ago
- New York, NY (9 miles from Newark, NJ)
- 2 days ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
Technical Customer Experience Manager
- Iselin, NJ (13 miles from Newark, NJ)
- 2 days ago
- Iselin, NJ (13 miles from Newark, NJ)
- 2 days ago
The application window is expected to close on: 5/2/24. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The preferred work...
- Teterboro, NJ (10 miles from Newark, NJ)
- 2 days ago
- Teterboro, NJ (10 miles from Newark, NJ)
- 2 days ago
Immediate opening for a Customer Service Rep in a growing company! In this position you will: Respond to customers by phone and email, Assist in order-entry using in-house computer system and...
- New York, NY (9 miles from Newark, NJ)
- 2 days ago
- New York, NY (9 miles from Newark, NJ)
- 2 days ago
BRAND SUCCESS TEAM NEW YORK OFFICE Customer Support Manager If you're passionate about solving complex technical problems and creating a seamless customer experience, we'd love to hear from you....
Senior Enterprise Customer Success Manager
- New York, NY (9 miles from Newark, NJ)
- 2 days ago
- New York, NY (9 miles from Newark, NJ)
- 2 days ago
BRAND SUCCESS TEAM NEW YORK OFFICE HYBRID Senior Enterprise Customer Success Manager If you're passionate about fostering meaningful customer relationships and driving business impact, we'd love...
- Wayne, NJ (15 miles from Newark, NJ)
- 2 days ago
- Wayne, NJ (15 miles from Newark, NJ)
- 2 days ago
We're seeking a driven and creative Marketing & Relations Manager to help us amplify our brand, engage local communities, and build lasting relationships that support our growth. Customer...
Demographic Data for Newark, NJ
Moving to Newark, NJ? Find some basic demographic data about Newark, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Newark, NJ
Highest Education Level
Customer Service Managers in Newark, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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