Customer Service Analyst Jobs in Newark, NJ
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
- Brooklyn, NY (9 miles from Newark, NJ)
- 3 days ago
- Brooklyn, NY (9 miles from Newark, NJ)
- 3 days ago
JobID: 210598611 Category: Client Service Delivery JobSchedule: Full time Posted Date: 2025-03-07T22:25:01+00:00 JobShift: Day Base Pay/Salary: Brooklyn,NY $66,300.00-$87,000.00; Pasadena,CA...
- New York, NY (9 miles from Newark, NJ)
- 4 days ago
- New York, NY (9 miles from Newark, NJ)
- 4 days ago
The Customer Experience Unit seeks to appoint one (1) Staff Analyst, L1 to serve as a Customer Service Analyst....
- New York City, NY (8 miles from Newark, NJ)
- 4 days ago
- New York City, NY (8 miles from Newark, NJ)
- 4 days ago
The Customer Experience Unit seeks to appoint one (1) Staff Analyst, L1 to serve as a Customer Service Analyst....
Customer Experience Analyst Intern
- Mahwah, NJ (23 miles from Newark, NJ)
- 5 days ago
- Mahwah, NJ (23 miles from Newark, NJ)
- 5 days ago
At Polestar, we don't just drive innovation in our cars - our entire business model is different from our competitors. We're looking for enthusiastic individuals to join our Customer Experience...
- Bogota, NJ (12 miles from Newark, NJ)
- 5 days ago
- Bogota, NJ (12 miles from Newark, NJ)
- 5 days ago
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can...
Registered Client Service Analyst
- Morristown, NJ (17 miles from Newark, NJ)
- 6 days ago
- Morristown, NJ (17 miles from Newark, NJ)
- 6 days ago
Client Relationship Analysts provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular...
- New York, NY (9 miles from Newark, NJ)
- 8 days ago
- New York, NY (9 miles from Newark, NJ)
- 8 days ago
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of...
Customer Service Representative - Insurance Services
- Florham Park, NJ (12 miles from Newark, NJ)
- 8 days ago
- Florham Park, NJ (12 miles from Newark, NJ)
- 8 days ago
ADP is hiring an Insurance Consultant. Are you ready to join a company offering career advancement opportunities throughout your career journey? Do you want to join a company with award-winning...
Client Service Analyst/ Sr. Analyst Intermediary Private Markets Investor Relations
- New York, NY (9 miles from Newark, NJ)
- 27 days ago
- New York, NY (9 miles from Newark, NJ)
- 27 days ago
The Investor Relations team is dedicated to providing a superior investor experience across its evergreen, open and closed-end funds, including institutional and private wealth investors and...
Customer Service Sales Representative
- Edison, NJ (19 miles from Newark, NJ)
- 30+ days ago
- Edison, NJ (19 miles from Newark, NJ)
- 30+ days ago
6098 - Edison - 1015 US Route 1, Edison, New Jersey, 08817 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for...
- Montvale, NJ (23 miles from Newark, NJ)
- 30+ days ago
- Montvale, NJ (23 miles from Newark, NJ)
- 30+ days ago
Customer Service Analyst Customer Service Montvale, New Jersey Added - January-30-2025 Temp-To-Hire Our client, an international consumer products company, seeks a Customer Service Analyst on a 3 month...
- New York, NY (9 miles from Newark, NJ)
- 30+ days ago
- New York, NY (9 miles from Newark, NJ)
- 30+ days ago
mdf commerce Inc. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers....
Remote Work- Bogota, NJ (12 miles from Newark, NJ)
- 45+ days ago
- Bogota, NJ (12 miles from Newark, NJ)
- 45+ days ago
Remote, Latam, Full Time, Individual Contributor, 1 year of experience Who We Are At Yuno, we are building the payment infrastructure that enables all companies to participate in the global...
Wealth Management Client Experience Analyst New York, NY
- New York, NY (9 miles from Newark, NJ)
- 45+ days ago
- New York, NY (9 miles from Newark, NJ)
- 45+ days ago
MORE ABOUT THIS SKILLSET Partnering with our Private Wealth Clients to provide provide exceptional client service, operational support and risk management. Answering client questions-on accounts,...
Intern, Customer Experience Analyst
- Woodcliff Lake, NJ (21 miles from Newark, NJ)
- 90+ days ago
- Woodcliff Lake, NJ (21 miles from Newark, NJ)
- 90+ days ago
As an independent group of companies, the BMW Group has a commitment to creativity and breakthrough ideas that goes well beyond the racetrack. In order to continuously create ultimate driving...
Demographic Data for Newark, NJ
Moving to Newark, NJ? Find some basic demographic data about Newark, NJ below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Newark, NJ
Highest Education Level
Customer Service Analysts in Newark, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Mainframe Computing
- IT Support
- Call Center Experience
- Order Entry
- Customer Success
- Customer Support
- Printing
- Retail Sales
- Resolution
- File Management
- Scheduling Appointments
- Customer Satisfaction
- Onboarding
- General Repair
- Technical Support
- Scanning
- Energetic
- Strategy Development
- Administrative Skills
- Billing
- Salesforce
- Collections
- Finance
- Retail
- High School Diploma
- Military Background
- Troubleshooting
- Driving
- Punctual
- Auditing
- Flexibility
- Data Analysis
- Documentation
- Collaboration
- Sales
- Filing
- Reporting
- Inventory Management
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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