Customer Service Manager Jobs in Hillsborough, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Associate Manager - Client Services - Hi-Tech
- Basking Ridge, NJ (13 miles from Hillsborough, NJ)
- 15 hours ago
- Basking Ridge, NJ (13 miles from Hillsborough, NJ)
- 15 hours ago
Job Description Infosys is seeking an Associate Manager of Client Services. The Associate Manager-Client Services (AMCS) is responsible for all client interfaces within the assigned account scope....
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Metuchen, NJ (17 miles from Hillsborough, NJ)
- 1 day ago
- Metuchen, NJ (17 miles from Hillsborough, NJ)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Langhorne, PA (24 miles from Hillsborough, NJ)
- 1 day ago
- Langhorne, PA (24 miles from Hillsborough, NJ)
- 1 day ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
- Morristown, NJ (21 miles from Hillsborough, NJ)
- 2 days ago
- Morristown, NJ (21 miles from Hillsborough, NJ)
- 2 days ago
Apply Now Who We Are TeleCloud is a regional on-the-ground, hands-on voice systems cloud provider. Weve delivered seamless, innovative solutions to our clients for 40+ years and currently have...
Full-Time Customer Service Supervisor
- Fairless Hills, PA (23 miles from Hillsborough, NJ)
- 4 days ago
- Fairless Hills, PA (23 miles from Hillsborough, NJ)
- 4 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
ShopRite - Customer Service Manager (Eickhoff NJ) Salary Range $1200 - $1500/wk
- Edison, NJ (15 miles from Hillsborough, NJ)
- 4 days ago
- Edison, NJ (15 miles from Hillsborough, NJ)
- 4 days ago
ShopRite - Customer Service Manager (Eickhoff NJ) Salary Range $1200 - $1500wk Job Description Title: Customer Service Manager Job Code: 2020 Job: Exempt Department: Store Operations Supervised by:...
Full-Time Customer Service Supervisor
- Yardley, PA (22 miles from Hillsborough, NJ)
- 5 days ago
- Yardley, PA (22 miles from Hillsborough, NJ)
- 5 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Account Manager, Client Services
- Somerset, NJ (8 miles from Hillsborough, NJ)
- 5 days ago
- Somerset, NJ (8 miles from Hillsborough, NJ)
- 5 days ago
Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors Join the KnipperHEALTH Team! The Account Manager, Client Services role oversees the account team for assigned...
- Bedminster, NJ (10 miles from Hillsborough, NJ)
- 6 days ago
- Bedminster, NJ (10 miles from Hillsborough, NJ)
- 6 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 6 days ago
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 6 days ago
Call Center experience preferred. Minimum two years of related experience....
IT Technical Client Success Manager II
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 7 days ago
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 7 days ago
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkCustomer Experience Manager Mt. Olive NJ
- Flanders, NJ (24 miles from Hillsborough, NJ)
- 7 days ago
- Flanders, NJ (24 miles from Hillsborough, NJ)
- 7 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Project Manager, Customer Support
- Somerset, NJ (8 miles from Hillsborough, NJ)
- 7 days ago
- Somerset, NJ (8 miles from Hillsborough, NJ)
- 7 days ago
Company Description BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology....
Treasury Management Client Support Manager
- Woodbridge, NJ (20 miles from Hillsborough, NJ)
- 9 days ago
- Woodbridge, NJ (20 miles from Hillsborough, NJ)
- 9 days ago
POSITION SUMMARY The Treasury Management Client Support Manager will oversee a team of 10-12 Client Support Specialists, Sr. Specialists and Lead Specialists who serve Customers' day-to-day...
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 11 days ago
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 11 days ago
Wilson Language Training Customer Success Manager in Trenton , New Jersey Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
Demographic Data for Hillsborough, NJ
Moving to Hillsborough, NJ? Find some basic demographic data about Hillsborough, NJ below.
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Salary for Customer Service Manager Jobs in Hillsborough, NJ
Highest Education Level
Customer Service Managers in Hillsborough, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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