Customer Service Manager Jobs in Hillsborough, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Software Engineering Senior Manager - Customer Relationship Management
- Woodbridge, NJ (20 miles from Hillsborough, NJ)
- 7 hours ago
- Woodbridge, NJ (20 miles from Hillsborough, NJ)
- 7 hours ago
About this role:** Wells Fargo is seeking a Software Engineering Senior Manager, as part of the Wealth & Investment Management Technology. Learn more about the career areas and lines of business...
Sr Lead Customer Experience Manager
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 7 hours ago
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 7 hours ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Piscataway, NJ (12 miles from Hillsborough, NJ)
- 1 day ago
- Piscataway, NJ (12 miles from Hillsborough, NJ)
- 1 day ago
Job Description: Job brief We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation....
Technical Customer Experience Manager
- Iselin, NJ (20 miles from Hillsborough, NJ)
- 2 days ago
- Iselin, NJ (20 miles from Hillsborough, NJ)
- 2 days ago
The application window is expected to close on: 5/2/24. Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received. The preferred work...
- Bridgewater, NJ (7 miles from Hillsborough, NJ)
- 2 days ago
- Bridgewater, NJ (7 miles from Hillsborough, NJ)
- 2 days ago
WE KNOW THAT BUILDING HOMES & COMMUNITIES BEGINS WITH BUILDING THE BEST TEAM! How would you like to be a part of team that has been providing the American Dream of homeownership to families for...
- Summit, NJ (22 miles from Hillsborough, NJ)
- 3 days ago
- Summit, NJ (22 miles from Hillsborough, NJ)
- 3 days ago
Job Summary The Customer Service Sr. Manager position will set strategic direction, priorities and goals for the functional area; educate team to ensure employees understand how routine functions,...
Associate Manager - Client Services
- Bridgewater, NJ (7 miles from Hillsborough, NJ)
- 3 days ago
- Bridgewater, NJ (7 miles from Hillsborough, NJ)
- 3 days ago
Infosys is seeking an Associate Manager of Client Services. The Associate ManagerClient Services (AMCS) is responsible for all client interfaces within the assigned accounts' scope. The AMCS works...
- Princeton, NJ (8 miles from Hillsborough, NJ)
- 3 days ago
- Princeton, NJ (8 miles from Hillsborough, NJ)
- 3 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- Hamilton, NJ (19 miles from Hillsborough, NJ)
- 4 days ago
- Hamilton, NJ (19 miles from Hillsborough, NJ)
- 4 days ago
CUSTOMER SERVICE MANAGER Job Details Job Location Hamilton Plaza Store - Hamilton, NJ Salary Range $17.75 - $21.75 Hourly Description The Customer Service Manager is responsible for the oversight, leadership...
Customer Service Team Lead, Neurodiverse Solutions
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 7 days ago
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 7 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
Customer Service Supervisor - New Hope
- New Hope, PA (19 miles from Hillsborough, NJ)
- 9 days ago
- New Hope, PA (19 miles from Hillsborough, NJ)
- 9 days ago
Customer Service Supervisor - New Hope Job Locations US-PA-New Hope Job ID 2025-1860 of Openings 1 Category Retail Network Overview Perform all activities required to service customers and manages...
- Woodbridge, NJ (20 miles from Hillsborough, NJ)
- 10 days ago
- Woodbridge, NJ (20 miles from Hillsborough, NJ)
- 10 days ago
Strengthening and empowering all of the communities we serve. About BookingsCloud BookingsCloud is on a mission to help professional vacation rental managers take back control of their direct...
- Hamilton, NJ (19 miles from Hillsborough, NJ)
- 10 days ago
- Hamilton, NJ (19 miles from Hillsborough, NJ)
- 10 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Supervisor Customer Service - HNAS
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 14 days ago
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 14 days ago
terminology and policy, HARRIET, HCPCS codes, group benefits, complex pharmacy claim workflow (including claim adjudication of claim processing and/or rejections) LICENSES or CERTIFICATIONS Required...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- New Hope, PA (19 miles from Hillsborough, NJ)
- 14 days ago
- New Hope, PA (19 miles from Hillsborough, NJ)
- 14 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Demographic Data for Hillsborough, NJ
Moving to Hillsborough, NJ? Find some basic demographic data about Hillsborough, NJ below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Hillsborough, NJ
Highest Education Level
Customer Service Managers in Hillsborough, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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