Call Center Representative Jobs in Hillsborough, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Client Relations Specialist (Legal)
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 19 hours ago
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 19 hours ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Treasury Management Client Support Specialist
- Woodbridge, NJ (20 miles from Hillsborough, NJ)
- 1 day ago
- Woodbridge, NJ (20 miles from Hillsborough, NJ)
- 1 day ago
How would you like to join one of the most highly regarded financial institutions in New Jersey with deep roots in the community? Provident is a successful and highly regarded multi-billion-dollar...
Legal Client Relations Specialist
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 2 days ago
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 2 days ago
Client Relations Specialist (Pacific Time Working Hours) Would you like to provide first-class guidance and support to the customer? Are you interested in working with cutting-edge legal...
Contact Center Representative - Edison
- Edison, NJ (15 miles from Hillsborough, NJ)
- 4 days ago
- Edison, NJ (15 miles from Hillsborough, NJ)
- 4 days ago
Contact Center Representative - EdisonHMH HOSPITALS CORPORATIONEdison, New Jersey Apply ( + **Requisition #** 2024-140190 + **Shift** Day + **Status** Full Time with Benefits **Overview** Our team...
Sr Email/Chat Contact Center Representative - Banking Support
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 4 days ago
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 4 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Client Support Specialist Princeton University
- Princeton, NJ (8 miles from Hillsborough, NJ)
- 8 days ago
- Princeton, NJ (8 miles from Hillsborough, NJ)
- 8 days ago
Client Support Specialist US-NJ-Princeton Job ID: 2025-20452 Type: Full-Time # of Openings: 1 Category: Information Technology Overview The Client Support Specialist provides IT software and...
HRES Contact Center Representative I - REMOTE
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 8 days ago
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 8 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ). Job Description : The HR Contact Center Representative is the primary point of contact to help triage and resolve...
Remote Work- New Brunswick, NJ (12 miles from Hillsborough, NJ)
- 14 days ago
- New Brunswick, NJ (12 miles from Hillsborough, NJ)
- 14 days ago
Call Center Associate Culinary & Nutrition The Call Center Associate will: Process room service meal orders Take phone calls for patient food and beverage requests. Assist patients with telephone...
Call Center Representative - High Call Volume
- Morristown, NJ (21 miles from Hillsborough, NJ)
- 15 days ago
- Morristown, NJ (21 miles from Hillsborough, NJ)
- 15 days ago
Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....
- Morristown, NJ (21 miles from Hillsborough, NJ)
- 15 days ago
- Morristown, NJ (21 miles from Hillsborough, NJ)
- 15 days ago
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and...
- Pennington, NJ (13 miles from Hillsborough, NJ)
- 24 days ago
- Pennington, NJ (13 miles from Hillsborough, NJ)
- 24 days ago
Center Representative Shift: Monday - Friday, 8 AM - 5 PM Pay Rate: $18.50/HR We are seeking a Call Center Representative to join the Abandoned Property Team....
- Hamilton, NJ (19 miles from Hillsborough, NJ)
- 60+ days ago
- Hamilton, NJ (19 miles from Hillsborough, NJ)
- 60+ days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Contact Center Representative, Branchburg, NJ
- Branchburg, NJ (3 miles from Hillsborough, NJ)
- 30+ days ago
- Branchburg, NJ (3 miles from Hillsborough, NJ)
- 30+ days ago
Financial Resources FCU has been designated one of the Best Places to Work in NJ since 2022! At FRFCU, we are "putting people first" and that starts with our employees! Come see why our team...
- Princeton, NJ (8 miles from Hillsborough, NJ)
- 60+ days ago
- Princeton, NJ (8 miles from Hillsborough, NJ)
- 60+ days ago
Overview The Client Support Specialist provides IT software and hardware support to faculty, students, and staff at Princeton University. The Client Support Specialist must be familiar with a...
Call Specialist /Admissions - BH (Per-Diem)
- Summit, NJ (22 miles from Hillsborough, NJ)
- 90+ days ago
- Summit, NJ (22 miles from Hillsborough, NJ)
- 90+ days ago
Responsibilities The Call Specialist position is a per diem position. Assists the Director/Supervisors by providing the highest level of customer service and support to referral agencies and...
Demographic Data for Hillsborough, NJ
Moving to Hillsborough, NJ? Find some basic demographic data about Hillsborough, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Hillsborough, NJ
Highest Education Level
Call Center Representatives in Hillsborough, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Bookkeeping
- Building Relationships
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Escalation Management
- Service Sales
- Telemarketing
- Customer Support
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- QuickBooks
- Technical Support
- Customer Relations
- Listening
- Telephone Skills
- Microsoft Windows
- Staffing
- Collections
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Verbal Communication
- Written Communication
- Investigation
- Typing
- Microsoft Outlook
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »