Customer Service Manager Jobs in Franklin, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Wayne, NJ (21 miles from Franklin, NJ)
- 2 days ago
- Wayne, NJ (21 miles from Franklin, NJ)
- 2 days ago
We're seeking a driven and creative Marketing & Relations Manager to help us amplify our brand, engage local communities, and build lasting relationships that support our growth. Customer...
- Wayne, NJ (21 miles from Franklin, NJ)
- 6 days ago
- Wayne, NJ (21 miles from Franklin, NJ)
- 6 days ago
Job Overview Provides operational leadership (staffing and budgeting) for a group of client service professionals with primary responsibility for client service in their domain. Focuses on...
- Whippany, NJ (21 miles from Franklin, NJ)
- 11 days ago
- Whippany, NJ (21 miles from Franklin, NJ)
- 11 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Cedar Knolls, NJ (21 miles from Franklin, NJ)
- 11 days ago
- Cedar Knolls, NJ (21 miles from Franklin, NJ)
- 11 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Mahwah, NJ (21 miles from Franklin, NJ)
- 17 days ago
- Mahwah, NJ (21 miles from Franklin, NJ)
- 17 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Whippany, NJ (21 miles from Franklin, NJ)
- 18 days ago
- Whippany, NJ (21 miles from Franklin, NJ)
- 18 days ago
Introduction Welcome to Gallagher – a global leader in insurance, risk management, and consulting services. With a growing team of more than 52,000 professionals worldwide, we empower businesses,...
- Middletown, NY (24 miles from Franklin, NJ)
- 23 days ago
- Middletown, NY (24 miles from Franklin, NJ)
- 23 days ago
Store - MIDDLETOWN, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Towaco, NJ (18 miles from Franklin, NJ)
- 23 days ago
- Towaco, NJ (18 miles from Franklin, NJ)
- 23 days ago
Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with our customers, we deliver food innovations, craft inspired...
Personal Lines Client Service Manager II
- Whippany, NJ (21 miles from Franklin, NJ)
- 30+ days ago
- Whippany, NJ (21 miles from Franklin, NJ)
- 30+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Riverdale, NJ (16 miles from Franklin, NJ)
- 60+ days ago
- Riverdale, NJ (16 miles from Franklin, NJ)
- 60+ days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Strategic Account Manager (Field) - East Coast
- Franklin Lakes, NJ (21 miles from Franklin, NJ)
- 30+ days ago
- Franklin Lakes, NJ (21 miles from Franklin, NJ)
- 30+ days ago
Strategic Account Manager (Field) - East Coast BD - 3.7 Franklin Lakes, NJ Job Details $75 - $120 an hour 23 hours ago Qualifications Six Sigma Certification Microsoft Excel Oracle SAP CRM Sales...
- Parsippany, NJ (20 miles from Franklin, NJ)
- 30+ days ago
- Parsippany, NJ (20 miles from Franklin, NJ)
- 30+ days ago
Client Service Manager Location: Parsippany, NJ, US, 07054 Brand: Lightpath Requisition #: 8548 Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own...
Full Time Customer Experience Manager
- Cedar Knolls, NJ (21 miles from Franklin, NJ)
- 30+ days ago
- Cedar Knolls, NJ (21 miles from Franklin, NJ)
- 30+ days ago
Store - Cedar Knolls, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Project Manager, Customer Support 3.5 3.5 out of 5 stars Somerset, NJ 08873 Company Description BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying,...
Director - Client Services- Port Jervis Customer Relations Salary SGA
- Port Jervis, NY (18 miles from Franklin, NJ)
- 45+ days ago
- Port Jervis, NY (18 miles from Franklin, NJ)
- 45+ days ago
Director - Client Services- Port Jervis Customer Relations Salary SGA kdc/one Port Jervis, 20 West King Street, Port Jervis, New York, United States of America Req #4412 Thursday, February 27,...
Demographic Data for Franklin, NJ
Moving to Franklin, NJ? Find some basic demographic data about Franklin, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Franklin, NJ
Highest Education Level
Customer Service Managers in Franklin, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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