Customer Service Manager Jobs in Franklin, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Part Time Customer Experience Manager
- Parsippany, NJ (20 miles from Franklin, NJ)
- 1 day ago
- Parsippany, NJ (20 miles from Franklin, NJ)
- 1 day ago
Store - NWK-PARSIPPANY, NJDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Parsippany, NJ (20 miles from Franklin, NJ)
- 2 days ago
- Parsippany, NJ (20 miles from Franklin, NJ)
- 2 days ago
Client Service Manager Location: Parsippany, NJ, US, 07054 Brand: Lightpath Requisition #: 8548 Lightpath is one of the largest competitive local exchange carriers in the tri-state area. We own...
- Morristown, NJ (23 miles from Franklin, NJ)
- 2 days ago
- Morristown, NJ (23 miles from Franklin, NJ)
- 2 days ago
Apply Now Who We Are TeleCloud is a regional on-the-ground, hands-on voice systems cloud provider. Weve delivered seamless, innovative solutions to our clients for 40+ years and currently have...
Personal Lines Client Service Manager II
- Whippany, NJ (21 miles from Franklin, NJ)
- 3 days ago
- Whippany, NJ (21 miles from Franklin, NJ)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Experience Manager Mt. Olive NJ
- Flanders, NJ (18 miles from Franklin, NJ)
- 7 days ago
- Flanders, NJ (18 miles from Franklin, NJ)
- 7 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Retail Client Services Manager
- Parsippany, NJ (20 miles from Franklin, NJ)
- 8 days ago
- Parsippany, NJ (20 miles from Franklin, NJ)
- 8 days ago
Retail Client Services Manager At our Company, we grow People, Brands, and Businesses! We are seeking a talented Retail Client Services Manager who will work to maintain/improve client specific...
Project Manager, Customer Support 3.5 3.5 out of 5 stars Somerset, NJ 08873 Company Description BEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying,...
Director - Client Services- Port Jervis Customer Relations Salary SGA
- Port Jervis, NY (18 miles from Franklin, NJ)
- 14 days ago
- Port Jervis, NY (18 miles from Franklin, NJ)
- 14 days ago
Director - Client Services- Port Jervis Customer Relations Salary SGA kdc/one Port Jervis, 20 West King Street, Port Jervis, New York, United States of America Req #4412 Thursday, February 27,...
- Morristown, NJ (23 miles from Franklin, NJ)
- 14 days ago
- Morristown, NJ (23 miles from Franklin, NJ)
- 14 days ago
Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across...
- Morristown, NJ (23 miles from Franklin, NJ)
- 14 days ago
- Morristown, NJ (23 miles from Franklin, NJ)
- 14 days ago
Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across...
Vice President & General Manager, Customer Support
- Franklin, NJ
- 15 days ago
- Franklin, NJ
- 15 days ago
Company DescriptionBEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology....
- Cedar Knolls, NJ (21 miles from Franklin, NJ)
- 15 days ago
- Cedar Knolls, NJ (21 miles from Franklin, NJ)
- 15 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Internal Account Manager Team Lead (Online)
- Montville, NJ (17 miles from Franklin, NJ)
- 17 days ago
- Montville, NJ (17 miles from Franklin, NJ)
- 17 days ago
Health Lynks, LLC Internal Account Manager Team Lead (Online) in PINE BROOK , New Jersey In a company offering comprehensive administrative and technical services to physicians, particularly in...
- Riverdale, NJ (16 miles from Franklin, NJ)
- 28 days ago
- Riverdale, NJ (16 miles from Franklin, NJ)
- 28 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Ramsey, NJ (23 miles from Franklin, NJ)
- 30+ days ago
- Ramsey, NJ (23 miles from Franklin, NJ)
- 30+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Demographic Data for Franklin, NJ
Moving to Franklin, NJ? Find some basic demographic data about Franklin, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Franklin, NJ
Highest Education Level
Customer Service Managers in Franklin, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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