Customer Service Representative Jobs in Franklin, NJ
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Pharmacy Customer Service Associate
- Ledgewood, NJ (16 miles from Franklin, NJ)
- 3 hours ago
- Ledgewood, NJ (16 miles from Franklin, NJ)
- 3 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Process Sr. Specialist
- Mahwah, NJ (21 miles from Franklin, NJ)
- 4 hours ago
- Mahwah, NJ (21 miles from Franklin, NJ)
- 4 hours ago
POSITION: Customer Service Process Senior Specialist LOCATION: Mahwah, NJ RECRUITMENT SALARY RANGE: $92,000 - $115,000 At JLR, we are passionate about our people. They are at the heart of our...
Engineer, OR Customer Service - New Business Services
- Monroe, NY (24 miles from Franklin, NJ)
- 15 hours ago
- Monroe, NY (24 miles from Franklin, NJ)
- 15 hours ago
Overview Under the limited direction of the Section Manager of New Business Services, fulfills the role of Company liaison providing guidance to major commercial and industrial customers....
Bilingual Customer Service Specialist (Spanish)
- Oakland, NJ (19 miles from Franklin, NJ)
- 15 hours ago
- Oakland, NJ (19 miles from Franklin, NJ)
- 15 hours ago
Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions....
Customer Service Representative
- Fairfield, NJ (22 miles from Franklin, NJ)
- 1 day ago
- Fairfield, NJ (22 miles from Franklin, NJ)
- 1 day ago
MUST have past customer service experience Past call center experience a plus. Must enjoy a fast-paced work environment. Bi-lingual is a huge plus! Remote is Not an option. Fairfield, NJ...
Customer Service Rep - Middletown, NY
- Middletown, NY (24 miles from Franklin, NJ)
- 2 days ago
- Middletown, NY (24 miles from Franklin, NJ)
- 2 days ago
at Lincare, Inc in Middletown, New York, United States Job Description Offering up to $16 per hour This employee communicates with customers for the purposes of answering questions, resolving...
- Wyckoff, NJ (23 miles from Franklin, NJ)
- 2 days ago
- Wyckoff, NJ (23 miles from Franklin, NJ)
- 2 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Premium Audit Customer Service Representative - Remote
- Morristown, NJ (23 miles from Franklin, NJ)
- 2 days ago
- Morristown, NJ (23 miles from Franklin, NJ)
- 2 days ago
Job Description The Premium Audit Customer Service Representative is responsible for managing and coordinating all communication activities related to S&S premium audits....
Remote WorkCustomer Service for online company-Quickbooks/Phone skills are a MUST
- Fairfield, NJ (22 miles from Franklin, NJ)
- 2 days ago
- Fairfield, NJ (22 miles from Franklin, NJ)
- 2 days ago
MUST BE LEGAL TO WORK IN USA. DOCUMENTS REQUIRED! MUST HAVE OWN CAR TO GET TO WORK ON TIME EVERYDAY Email a resume when you apply. Full time position 9am-5pm Monday - Friday $21/hour We are...
Customer Service Representative
- Mahwah, NJ (21 miles from Franklin, NJ)
- 2 days ago
- Mahwah, NJ (21 miles from Franklin, NJ)
- 2 days ago
Position Overview: We are seeking a highly motivated and skilled Customer Service Representative to join our dynamic team....
Customer Service Representative
- Whippany, NJ (21 miles from Franklin, NJ)
- 3 days ago
- Whippany, NJ (21 miles from Franklin, NJ)
- 3 days ago
Full-time Opportunity| 8- hour shift (day) | Monday – Friday | Competitive Pay The role as a Customer Service Representative is vital at National Seating and Mobility....
Customer Service Associate - Temporary
- Morristown, NJ (23 miles from Franklin, NJ)
- 3 days ago
- Morristown, NJ (23 miles from Franklin, NJ)
- 3 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Seasonal Retail Sales Associate
- Morris Plains, NJ (19 miles from Franklin, NJ)
- 6 days ago
- Morris Plains, NJ (19 miles from Franklin, NJ)
- 6 days ago
What You Will Do All Lowes associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Seasonal Associate,...
- Branchville, NJ (10 miles from Franklin, NJ)
- 6 days ago
- Branchville, NJ (10 miles from Franklin, NJ)
- 6 days ago
Data entry Qualifications for the CUSTOMER SERVICE SPECIALIST: High School Diploma required; college degree preferred. 2+ years of call center experience Basic math skills Ability to problem solve....
Front Desk / Customer Service - AMAZING LASH STUDIO WAYNE
- Wayne, NJ (21 miles from Franklin, NJ)
- 7 days ago
- Wayne, NJ (21 miles from Franklin, NJ)
- 7 days ago
Overview HIRING IMMEDIATELY for a retail sales associate / customer service representative in the beauty industry....
Demographic Data for Franklin, NJ
Moving to Franklin, NJ? Find some basic demographic data about Franklin, NJ below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Franklin, NJ
Highest Education Level
Customer Service Representatives in Franklin, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Reception
- Inbound/Outbound Calling
- Reimbursement
- Energetic
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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