Customer Service Representative Jobs in Franklin, NJ
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Summer 2025 Member Service Representative-Fairfield, NJ
- Fairfield, NJ (22 miles from Franklin, NJ)
- 5 hours ago
- Fairfield, NJ (22 miles from Franklin, NJ)
- 5 hours ago
About Us We're in the business of people helping people and you can help us change lives just by working here. Whether it's helping a member make a transaction, buy their first home, or improve...
- Wayne, NJ (21 miles from Franklin, NJ)
- 1 day ago
- Wayne, NJ (21 miles from Franklin, NJ)
- 1 day ago
CLIENT SERVICES ASSOCIATE JOB FUNCTION: Administrative Support JOB TYPE: Direct Hire LOCATION: Wayne, NJ COMPENSATION: $80k REMOTE / ONSITE: Onsite POSTED: Apr 16, 2025 Our client is an investment...
Customer Service Rep(03361) - 2373 A Central Park Ave
- Monroe, NY (24 miles from Franklin, NJ)
- 1 day ago
- Monroe, NY (24 miles from Franklin, NJ)
- 1 day ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
- Middletown, NY (24 miles from Franklin, NJ)
- 2 days ago
- Middletown, NY (24 miles from Franklin, NJ)
- 2 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 423943 Address: USA-NY-Middletown-30 Tower Drive Store Code: Store 08337 Front End (5151722) Hannaford Supermarkets started out as a...
Customer Service Rep(03960) - 1109 rt 23 south
- Wayne, NJ (21 miles from Franklin, NJ)
- 3 days ago
- Wayne, NJ (21 miles from Franklin, NJ)
- 3 days ago
Company Description Job Description Now Hiring Happy Smiling Faces to be part of a TEAM of Dedicated loyal Team Members who work together to accomplish our goal of Valued Customer Satisfaction in...
Customer Care Representative I
- Middletown, NY (24 miles from Franklin, NJ)
- 3 days ago
- Middletown, NY (24 miles from Franklin, NJ)
- 3 days ago
Anticipated End Date: 2025-04-30 Position Title: Customer Care Representative I Job Description: Customer Care Representative I Location: Within 50 miles of a Pulse Point location in New York...
Customer Service Representative $17 hourly
- Fairfield, NJ (22 miles from Franklin, NJ)
- 3 days ago
- Fairfield, NJ (22 miles from Franklin, NJ)
- 3 days ago
Customer Service Representative Hourly pay rate: $17.00 Schedule needed: 40 hours per week including weekends What you'll do: As a Customer Service Representative, you will play an important role in...
Customer Service and Order Management Coordinator
- Parsippany, NJ (20 miles from Franklin, NJ)
- 4 days ago
- Parsippany, NJ (20 miles from Franklin, NJ)
- 4 days ago
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Senior Customer Service Associate, Interstate - Full Time
- Ramsey, NJ (23 miles from Franklin, NJ)
- 4 days ago
- Ramsey, NJ (23 miles from Franklin, NJ)
- 4 days ago
Are you ready to bring your amazing self to work? At Macy's, Inc., we're on a mission to create a brighter future with bold representation for all. This is our Mission Every One. We know that each...
Registered Client Service Associate
- Morristown, NJ (23 miles from Franklin, NJ)
- 4 days ago
- Morristown, NJ (23 miles from Franklin, NJ)
- 4 days ago
Why Stifel Stifel strives for a culture that puts its clients and associates first: a culture where everyone belongs, everyone is welcome, and everyone contributes to the success of our clients,...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Account Associate Customer Service
- Parsippany, NJ (20 miles from Franklin, NJ)
- 5 days ago
- Parsippany, NJ (20 miles from Franklin, NJ)
- 5 days ago
BUSINESS SALES Account Executive, Client Relationship Mgmt & Acquisition At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our...
- Randolph, NJ (18 miles from Franklin, NJ)
- 5 days ago
- Randolph, NJ (18 miles from Franklin, NJ)
- 5 days ago
Job Description Job Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to...
Customer Service Representative - Mortgage Services
- Wayne, NJ (21 miles from Franklin, NJ)
- 5 days ago
- Wayne, NJ (21 miles from Franklin, NJ)
- 5 days ago
Required Experience: High School Diploma or GED and a minimum of two years' prior customer service or call center experience. Mortgage Servicing experience preferred....
Customer Care Specialist (Call Center)
- Wayne, NJ (21 miles from Franklin, NJ)
- 5 days ago
- Wayne, NJ (21 miles from Franklin, NJ)
- 5 days ago
Required Experience: High School Diploma or GED and a minimum of two years' high volume call center experience, teller or branch banking experience. Bilingual preferred....
Demographic Data for Franklin, NJ
Moving to Franklin, NJ? Find some basic demographic data about Franklin, NJ below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Franklin, NJ
Highest Education Level
Customer Service Representatives in Franklin, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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