Customer Service Manager Jobs in Salem, NH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Fleet Maintenance Customer Service Coordinator
- Stoneham, MA (23 miles from Salem, NH)
- 2 days ago
- Stoneham, MA (23 miles from Salem, NH)
- 2 days ago
Job Seekers can review the Job Applicant Privacy Policy by clicking here (. Job Description : START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive...
Reception/Customer Service Lead / New Patient Onboarding
- Amesbury, MA (14 miles from Salem, NH)
- 7 hours ago
- Amesbury, MA (14 miles from Salem, NH)
- 7 hours ago
Well established local healthcare company looking for receptionist/customer service lead for 8:30-2:30 Mon-Fri. If you have some flexibility to start later and work until 5 or 6 on Tuesdays, that...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Passionate Customer...
Customer Service & E-Commerce Team Leader (Customer Service, In-Store Shopper Department Manager)
- Lynnfield, MA (20 miles from Salem, NH)
- 6 days ago
- Lynnfield, MA (20 miles from Salem, NH)
- 6 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will provide overall leadership to the Customer Service & E-Commerce programs; this means you are...
- Bedford, MA (20 miles from Salem, NH)
- 8 days ago
- Bedford, MA (20 miles from Salem, NH)
- 8 days ago
Overview ConRes is one of the nations most established and reliable sources for IT solutions. Since 1962, we have supplied best-of-breed technical solutions and services to customers in a global...
Client Service Coordinator - 001869
- Manchester, NH (18 miles from Salem, NH)
- 9 days ago
- Manchester, NH (18 miles from Salem, NH)
- 9 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Seabrook, NH (19 miles from Salem, NH)
- 9 days ago
- Seabrook, NH (19 miles from Salem, NH)
- 9 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Personal Lines Client Service Manager
- Newburyport, MA (17 miles from Salem, NH)
- 10 days ago
- Newburyport, MA (17 miles from Salem, NH)
- 10 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Concord, MA (24 miles from Salem, NH)
- 11 days ago
- Concord, MA (24 miles from Salem, NH)
- 11 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Retail Part Time Customer Experience Manager
- Epping, NH (18 miles from Salem, NH)
- 11 days ago
- Epping, NH (18 miles from Salem, NH)
- 11 days ago
Store - EPPING, NH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Manager Trainee (H)
- Bedford, NH (18 miles from Salem, NH)
- 11 days ago
- Bedford, NH (18 miles from Salem, NH)
- 11 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 419425 Address: USA-NH-Bedford-7 Kilton Road Store Code: Store 08436 Management (2756252) Hannaford Supermarkets started out as a...
Part time Customer Service Supervisor
- Stoneham, MA (23 miles from Salem, NH)
- 17 days ago
- Stoneham, MA (23 miles from Salem, NH)
- 17 days ago
Store - BOS-STONEHAM, MA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
FT Assistant Manager Customer Service
- East Hampstead, NH (8 miles from Salem, NH)
- 19 days ago
- East Hampstead, NH (8 miles from Salem, NH)
- 19 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 414773 Address: USA-NH-East Hampstead-305 Sandown Road Store Code: Store 08190 Front End (5151657) Hannaford Supermarkets started out...
- Woburn, MA (21 miles from Salem, NH)
- 19 days ago
- Woburn, MA (21 miles from Salem, NH)
- 19 days ago
About Us Thrive is a rapidly growing technology solutions provider focusing upon Cloud, Cyber Security, Networking, Disaster Recovery and Managed Services. Our corporate culture, engineering...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Part Time
- Stoneham, MA (23 miles from Salem, NH)
- 20 days ago
- Stoneham, MA (23 miles from Salem, NH)
- 20 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Demographic Data for Salem, NH
Moving to Salem, NH? Find some basic demographic data about Salem, NH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Salem, NH
Highest Education Level
Customer Service Managers in Salem, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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