Call Center Representative Jobs in Salem, NH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Merrimack, NH (15 miles from Salem, NH)
- 2 days ago
- Merrimack, NH (15 miles from Salem, NH)
- 2 days ago
The Role Join our team of Customer Service Representatives, also know as Customer Relationship Advocates (CRA). This first-of-its-kind experience supercharges your early career growth at Fidelity...
Bilingual Call Center Representative 4pm-9pm
- Bedford, MA (20 miles from Salem, NH)
- 5 days ago
- Bedford, MA (20 miles from Salem, NH)
- 5 days ago
Purpose LogixHealth is seeking a Call Center Representative in our Patient Call Center....
SolutionHealth - Call Center Rep - Nashua Campus Call Center - Per Diem
- Nashua, NH (12 miles from Salem, NH)
- 14 days ago
- Nashua, NH (12 miles from Salem, NH)
- 14 days ago
Come work at the best place to give and receive care! Job Description: 8 Prospect Street Nashua NH The Southern NH Health Call Center is a 24 hour a day, 7 day a week department. This is a per...
Call Center Representative - 2nd Shift A company that offers health care management programs is looking for a Call Center Representative. This is a temp to hire opportunity in Salem, NH....
Call Center Representative - Lawrence
- Lawrence, MA (6 miles from Salem, NH)
- 24 days ago
- Lawrence, MA (6 miles from Salem, NH)
- 24 days ago
We are seeking a full-time, 40-hour Call Center Representative to join our team!...
- Lowell, MA (10 miles from Salem, NH)
- 30+ days ago
- Lowell, MA (10 miles from Salem, NH)
- 30+ days ago
The Organization: Lowell Community Health Center (Lowell CHC) is a community-based health care organization. Our programs have been recognized as national models. With a career at Lowell Community...
Contact Center Representative I - Nashua, NH
- Nashua, NH (12 miles from Salem, NH)
- 30+ days ago
- Nashua, NH (12 miles from Salem, NH)
- 30+ days ago
Customer service, retail or call center experience preferred but not required. High school diploma or equivalent required....
Our client, a leader in customer service solutions, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support...
- Wilmington, MA (16 miles from Salem, NH)
- 45+ days ago
- Wilmington, MA (16 miles from Salem, NH)
- 45+ days ago
Call Center Representative 3.6 3.6 out of 5 stars 60 Concord Street, Wilmington, MA 01887 Overview: NEWPRO Home Improvement Solutions, New England's leading home improvement company, is hiring Call...
Pharmacy Call Center Technician
- North Billerica, MA (16 miles from Salem, NH)
- 90+ days ago
- North Billerica, MA (16 miles from Salem, NH)
- 90+ days ago
Working under the supervision of the Call Center and Onboarding team supervisor, the Call Center technician will act as the first point of contact for those who currently utilize our pharmacy...
Demographic Data for Salem, NH
Moving to Salem, NH? Find some basic demographic data about Salem, NH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Salem, NH
Highest Education Level
Call Center Representatives in Salem, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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