Customer Service Manager Jobs in Pelham, NH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Salem, NH (5 miles from Pelham, NH)
- 2 days ago
- Salem, NH (5 miles from Pelham, NH)
- 2 days ago
ADP is hiring a Client Service Manager I. In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...
- Merrimack, NH (12 miles from Pelham, NH)
- 6 hours ago
- Merrimack, NH (12 miles from Pelham, NH)
- 6 hours ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Burlington, MA (17 miles from Pelham, NH)
- 23 hours ago
- Burlington, MA (17 miles from Pelham, NH)
- 23 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Part Time
- Winchester, MA (21 miles from Pelham, NH)
- 23 hours ago
- Winchester, MA (21 miles from Pelham, NH)
- 23 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Concord, MA (19 miles from Pelham, NH)
- 1 day ago
- Concord, MA (19 miles from Pelham, NH)
- 1 day ago
Customer Service Manager Do you dream of a career rooted in teamwork, exceptional customer service, and a commitment to safety-all within a vibrant community rich in history?...
- Waltham, MA (23 miles from Pelham, NH)
- 3 days ago
- Waltham, MA (23 miles from Pelham, NH)
- 3 days ago
The primary role of the Customer Success Manager is to deliver proactive services and to provide technical advocacy to our Boeing Support account. The CSM is responsible for ensuring the highest...
Customer Service Lead - Part-Time
- Nashua, NH (7 miles from Pelham, NH)
- 7 days ago
- Nashua, NH (7 miles from Pelham, NH)
- 7 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Service Manager Trainee (H) - 8435
- Exeter, NH (22 miles from Pelham, NH)
- 9 days ago
- Exeter, NH (22 miles from Pelham, NH)
- 9 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 426445 Address: USA-NH-Exeter-141 Portsmouth Ave Store Code: Store 08435 MANAGEMENT (2741243) Hannaford Supermarkets started out as a...
- Burlington, MA (17 miles from Pelham, NH)
- 9 days ago
- Burlington, MA (17 miles from Pelham, NH)
- 9 days ago
Precisely Precisely is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate everything that makes an applicant unique. We will consider all qualified applicants without...
Remote Work- Merrimack, NH (12 miles from Pelham, NH)
- 10 days ago
- Merrimack, NH (12 miles from Pelham, NH)
- 10 days ago
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to...
- Woburn, MA (19 miles from Pelham, NH)
- 15 days ago
- Woburn, MA (19 miles from Pelham, NH)
- 15 days ago
Customer Service Manager Customer Service Manager Location: Woburn, MA, United States Job Family : Customer Service Job Type : Regular Posted : Apr 2, 2025 Job ID: 56089 Job Description PARKER CHOMERICS...
PT Nights and Weekends Customer Service Manager
- Chelmsford, MA (10 miles from Pelham, NH)
- 17 days ago
- Chelmsford, MA (10 miles from Pelham, NH)
- 17 days ago
Store - BOS-CHELMSFORD, MADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Manager - Levis MarketStreet Lynnfield
- Lynnfield, MA (20 miles from Pelham, NH)
- 23 days ago
- Lynnfield, MA (20 miles from Pelham, NH)
- 23 days ago
You're an original. So are we. We're a company of people who like to forge our own path. We invented the blue jean in 1873, and we reinvented khaki pants in 1986. We pioneered labor and...
Customer Service Administrator
- Wilmington, MA (14 miles from Pelham, NH)
- 24 days ago
- Wilmington, MA (14 miles from Pelham, NH)
- 24 days ago
Customer Service Administrator Wilmington, Massachusetts | Full Time Temp to Hire | $ 30 - $ 30 per hour March 24, 2025 | Job ID: H1411836P_... Job Summary Our client, a robotics and automation...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Sudbury, MA (24 miles from Pelham, NH)
- 28 days ago
- Sudbury, MA (24 miles from Pelham, NH)
- 28 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Demographic Data for Pelham, NH
Moving to Pelham, NH? Find some basic demographic data about Pelham, NH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Pelham, NH
Highest Education Level
Customer Service Managers in Pelham, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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