Customer Service Manager Jobs in Manchester, NH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Salem, NH (18 miles from Manchester, NH)
- 2 hours ago
- Salem, NH (18 miles from Manchester, NH)
- 2 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Passionate Customer...
IT Technical Client Success Manager II
- Concord, NH (17 miles from Manchester, NH)
- 5 days ago
- Concord, NH (17 miles from Manchester, NH)
- 5 days ago
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkIf you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Concord, NH (17 miles from Manchester, NH)
- 10 days ago
- Concord, NH (17 miles from Manchester, NH)
- 10 days ago
Wilson Language Training Customer Success Manager in Concord , New Hampshire Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed...
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Retail Part Time Customer Experience Manager
- Epping, NH (19 miles from Manchester, NH)
- 10 days ago
- Epping, NH (19 miles from Manchester, NH)
- 10 days ago
Store - EPPING, NH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Manager Trainee (H)
- Bedford, NH (4 miles from Manchester, NH)
- 10 days ago
- Bedford, NH (4 miles from Manchester, NH)
- 10 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 419425 Address: USA-NH-Bedford-7 Kilton Road Store Code: Store 08436 Management (2756252) Hannaford Supermarkets started out as a...
Customer Success Manager - Healthcare SaaS (USA-Remote)
- Concord, NH (17 miles from Manchester, NH)
- 11 days ago
- Concord, NH (17 miles from Manchester, NH)
- 11 days ago
NOTE: This is a fully remote position within the US. The Customer Success Manager in Wolters Kluwer Health Clinical Surveillance and Compliance is responsible for ensuring customers achieve their...
Remote WorkCustomer Success Manager - Cisco
- Concord, NH (17 miles from Manchester, NH)
- 12 days ago
- Concord, NH (17 miles from Manchester, NH)
- 12 days ago
Summary Responsible for ongoing success of Logicalis' portfolio of large, enterprise customers. Works cross-functionally with multiple internal teams to ensure alignment with customer objectives....
Associate Customer Success Manager
- Concord, NH (17 miles from Manchester, NH)
- 18 days ago
- Concord, NH (17 miles from Manchester, NH)
- 18 days ago
Verint Systems, Inc. Associate Customer Success Manager in Concord , New Hampshire At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations...
- New Boston, NH (10 miles from Manchester, NH)
- 18 days ago
- New Boston, NH (10 miles from Manchester, NH)
- 18 days ago
Company Description MAKE GREAT PIZZA - AND MORE - POSSIBLE Be a part of the world's #1 Pizza company and watch your career grow! Job Description MAKE GREAT PIZZA - AND MORE - POSSIBLE Be a part of...
FT Assistant Manager Customer Service
- East Hampstead, NH (18 miles from Manchester, NH)
- 18 days ago
- East Hampstead, NH (18 miles from Manchester, NH)
- 18 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 414773 Address: USA-NH-East Hampstead-305 Sandown Road Store Code: Store 08190 Front End (5151657) Hannaford Supermarkets started out...
Customer Experience Manager - Victoria's Secret - The Mall at Rockingham Park - Salem, NH
- Salem, NH (18 miles from Manchester, NH)
- 21 days ago
- Salem, NH (18 miles from Manchester, NH)
- 21 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
- Merrimack, NH (9 miles from Manchester, NH)
- 30+ days ago
- Merrimack, NH (9 miles from Manchester, NH)
- 30+ days ago
Job Description: WILL HIRE AT THE MANAGER OR SENIOR MANAGER LEVEL DEPENDING ON EXPERIENCE The Client Services Manager (CSM) is part of the Client Service Management, DC Plan Services organization...
- Salem, NH (18 miles from Manchester, NH)
- 60+ days ago
- Salem, NH (18 miles from Manchester, NH)
- 60+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Nashua, NH (17 miles from Manchester, NH)
- 90+ days ago
- Nashua, NH (17 miles from Manchester, NH)
- 90+ days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Demographic Data for Manchester, NH
Moving to Manchester, NH? Find some basic demographic data about Manchester, NH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Manchester, NH
Highest Education Level
Customer Service Managers in Manchester, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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