Customer Service Manager Jobs in Franklin, NH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Manager Client Service Management
- Concord, NH (16 miles from Franklin, NH)
- 13 hours ago
- Concord, NH (16 miles from Franklin, NH)
- 13 hours ago
Manager Client Service Management CVS Health - 3.2 Concord, NH Job Details Full-time $54,300 - $159,120 a year 7 hours ago Benefits Employee stock purchase plan Health insurance Flexible spending...
Sr Lead Customer Experience Manager
- Concord, NH (16 miles from Franklin, NH)
- 1 day ago
- Concord, NH (16 miles from Franklin, NH)
- 1 day ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Concord, NH (16 miles from Franklin, NH)
- 2 days ago
- Concord, NH (16 miles from Franklin, NH)
- 2 days ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA Summary This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part of...
Customer Service Team Lead, Neurodiverse Solutions
- Concord, NH (16 miles from Franklin, NH)
- 8 days ago
- Concord, NH (16 miles from Franklin, NH)
- 8 days ago
Job ID Number** R5151 **Employment Type** Full time **Worksite Flexibility** Remote **Job Summary** Do you have a passion for developing, coaching, and motivating a team? We are looking for a...
- Tilton, NH (5 miles from Franklin, NH)
- 9 days ago
- Tilton, NH (5 miles from Franklin, NH)
- 9 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Customer Service Manager Trainee (H)
- Plymouth, NH (18 miles from Franklin, NH)
- 45+ days ago
- Plymouth, NH (18 miles from Franklin, NH)
- 45+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 412886 Address: USA-NH-Plymouth-Route 25 Hatch Plaza Store Code: Store 08248 Management (2741256) Hannaford Supermarkets started out...
Demographic Data for Franklin, NH
Moving to Franklin, NH? Find some basic demographic data about Franklin, NH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Franklin, NH
Highest Education Level
Customer Service Managers in Franklin, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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