Call Center Representative Jobs in Franklin, NH

A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.

Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.

1-9 of 9 Jobs

Call Center Representative II

Wilmot, NH (12 miles from Franklin, NH)
12 hours ago

Wilmot, NH (12 miles from Franklin, NH)
12 hours ago

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness,...

Client Support Specialist

Concord, NH (16 miles from Franklin, NH)
1 day ago

Concord, NH (16 miles from Franklin, NH)
1 day ago

Xerox Client Support Specialist in Concord , New Hampshire Client Support Specialist General Information Press space or enter keys to toggle section visibility Country United States Department...

Remote Work

Contact Center Representative - On Site

Tilton, NH (5 miles from Franklin, NH)
3 days ago

Tilton, NH (5 miles from Franklin, NH)
3 days ago

Step out of the ordinary and join an extraordinary team! Do you like to have fun? Are you always on the phone? Enjoy being a social butterfly and work well with others? Do you have a great...

Call Center Agent Per Diem Day

Concord, NH (16 miles from Franklin, NH)
7 days ago

Concord, NH (16 miles from Franklin, NH)
7 days ago

Summary Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating...

Call Center Agent - CHMG Patient Contact Center Full Time Day

Concord, NH (16 miles from Franklin, NH)
10 days ago

Concord, NH (16 miles from Franklin, NH)
10 days ago

Summary Under the general supervision of the Contact Center Manager or the Supervisor, the Contact Center Agent performs a variety of call center tasks such as scheduling appointments, updating...

Consumer Services Specialist (Call Center- start date of 4/7)

Concord, NH (16 miles from Franklin, NH)
12 days ago

Concord, NH (16 miles from Franklin, NH)
12 days ago

UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Concord , New Hampshire We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of...

Call Center Agent CHMG Patient Contact Center Full Time Days

Concord, NH (16 miles from Franklin, NH)
15 days ago

Concord, NH (16 miles from Franklin, NH)
15 days ago

Summary Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating...

Call Center Agent CHMG Patient Contact Center Part Time - 32 hours Days

Concord, NH (16 miles from Franklin, NH)
30+ days ago

Concord, NH (16 miles from Franklin, NH)
30+ days ago

Summary Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating...

Food Service Call Center Operator - Per Diem

Concord, NH (16 miles from Franklin, NH)
90+ days ago

Concord, NH (16 miles from Franklin, NH)
90+ days ago

Summary Variable Shifts, includes Weekends and holidays. Mostly scheduled for 12 hour shifts, 6:30 am to 7:00 pm. Will be scheduled regularly on 2 week cycles for a minimum of 2 shifts/week. Will...

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Demographic Data for Franklin, NH

Moving to Franklin, NH? Find some basic demographic data about Franklin, NH below.

Median Age

Average Household Income

Home Value vs Household Income in Franklin, NH

Local

National

Total Population

8,856

Number of Businesses

171

City Size

Medium/Sm

Call Center Representative Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.

Call Center Training: Duties of the Customer Service Representative

A customer service rep takes calls from customers. That's not hard to figure out. But there's so much more to this role than you might realize, if you've never worked in a call center. In this...

Call Center Training: Skills of the Customer Service Representative

In our last course, we talked about what to do as a call center representative. Here, we'll discuss HOW you'll accomplish those things. In other words, the skills you'll need to excel at your job....

Entrenamiento Para Call Center - Training for Call Center

Para quien es el curso? Artistas o pintores que quieren pinturas caseros como un negocio. Las personas que tienen un interes en la pintura profesional Requisito de entrada: Este curso esta...

Salary for Call Center Representative Jobs in Franklin, NH

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Call Center Representatives in Franklin, NH offer the following education background

High School or GED

33.1%

Bachelor's Degree

25.0%

Associate's Degree

17.1%

Vocational Degree or Certification

14.8%

Master's Degree

5.2%

Some College

3.4%

Some High School

0.8%

Doctorate Degree

0.6%

Average Work Experience

Here's a breakdown of the number of years' experience offered by Call Center Representatives in Franklin, NH

1-2 years

42.9%

Less than 1 year

38.0%

None

6.9%

2-4 years

6.8%

4-6 years

4.1%

6-8 years

1.1%

8-10 years

0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Call Center Representative position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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