Customer Service Manager Jobs in Omaha, NE
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and,...
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Calling all innovators find your future at Fiserv. Were Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial...
- Omaha, NE
- 26 days ago
- Omaha, NE
- 26 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients,...
Demographic Data for Omaha, NE
Moving to Omaha, NE? Find some basic demographic data about Omaha, NE below.
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Salary for Customer Service Manager Jobs in Omaha, NE
Highest Education Level
Customer Service Managers in Omaha, NE offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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