Customer Service Manager Jobs in Nebraska
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
At NRC Health, we promise to help our customers bring Human Understanding to healthcare for their patients and communities. Our associates are at the heart of delivering that promise, so we...
Store - ATL-DUNWOODY/PERIMETER, GADeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Customer Service Manager University of Nebraska Lincoln
- Lincoln, NE
- 2 days ago
- Lincoln, NE
- 2 days ago
The Customer Service Manager is responsible for overall management of the Husker Home Hotline....
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote WorkThe Customer Service Manager is responsible for overall management of the Husker Home Hotline....
The Cohere Beauty Customer Service Manager plays a pivotal role in managing and expanding our customer base while ensuring the satisfaction of existing customers.?...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Join Our Team at Learning Without Tears! Position: Customer Success Manager Territory: Mountain Territory (NE, CO, KS, WY, UT, ND, SD) Are you passionate about education and looking for an...
Wilson Language Training Customer Success Manager in Lincoln , Nebraska Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
We are hiring a full-time creative, results oriented outside sales Account Manager in Kearney, NE. Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial...
Client Services Manager (Lincoln, NE) Please see Special Instructions for more details. This position has a minimum salary of $71,800 and will be located in Lincoln, NE. Please complete a standard...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Area Customer Service Coordinator.Managed Services Onsite
- Omaha, NE
- 14 days ago
- Omaha, NE
- 14 days ago
Area Customer Service Coordinator Omaha, NE (onsite) 5+Month Contract Overview: This position supports daily operations, implementations, expansions, and administration of Managed Services...
Verint Systems, Inc. Associate Customer Success Manager in Lincoln , Nebraska At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations...
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
Demographic Data for Nebraska
Moving to Nebraska? Find some basic demographic data about Nebraska below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Nebraska
Highest Education Level
Customer Service Managers in Nebraska offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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