Customer Service Manager Jobs in Montana
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Coordinator (30627) - (25140598) To be considered for this position you must complete the state application and attach all required documents through the Montana State Careers site...
Workiva Customer Success Managers (CSM) are a critical part of our customer-facing team. CSMs serve as the primary point of contact for customers, managing the entire customer lifecycle by...
Account Manager Customer Success CompanyCardinal Health Federal Contractor LocationHelena, MT Date Posted03/06/2025 Description *This role requires travel to the Denver, CO area 1-2 times per...
Wilson Language Training Customer Success Manager in Helena , Montana Customer Success Manager Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
Customer Success Manager - Healthcare SaaS (USA-Remote)
- Helena, MT
- 10 days ago
- Helena, MT
- 10 days ago
Wolters Kluwer Customer Success Manager - Healthcare SaaS (USA-Remote) in Helena , Montana NOTE: This is a hybrid position that requires eight days a month in office at a specified Wolters Kluwer...
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive...
Logicalis Customer Success Manager - Cisco in Helena , Montana Job Description Summary Responsible for ongoing success of Logicalis' portfolio of large, enterprise customers. Works...
Verint Systems, Inc. Associate Customer Success Manager in Helena , Montana At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations...
Store - MISSOULA, MT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
center experience is an asset When you join our team: We'll empower you to learn and grow the career you want....
Customer Success Manager at PFL Bozeman, MT About Us: PFL began life as a local printer in 1996 with the mission to help businesses become successful. With the realization digital marketing was...
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Center Customer Experience Manager CompanyHomeSafe Alliance Federal Contractor LocationHelena, MT Date Posted01/27/2025 Description Title Center Customer Experience Manager HomeSafe Alliance is...
Are you passionate about creating exceptional customer experiences? The Customer Experience Manager for Missoula Parks & Recreation plays a key role in shaping how our community interacts with...
Store - GREAT FALLS, MT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Montana
Moving to Montana? Find some basic demographic data about Montana below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Montana
Highest Education Level
Customer Service Managers in Montana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Strategy Development
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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