Customer Service Representative Jobs in Montana
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or...
This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about...
Airline Ramp/Customer Service Agent Part-Time $17 Per Hour GTF
- Great Falls, MT
- 7 hours ago
- Great Falls, MT
- 7 hours ago
Airline Ramp/Customer Service Agent Part-Time $17 Per Hour GTF Date: Mar 6, 2025 Location: Great Falls, Montana, US Company: Worldwide Flight Services, Inc. Compensation: 17.00 About WFS Join our...
Customer Advocate at PFL Livingston, MT About Us: PFL began life as a local printer in 1996 with the mission to help businesses become successful. With the realization digital marketing was our...
U-Haul is in search of friendly, motivated people for the position of Customer Service Representative....
Under immediate supervision, Client Services Associate (NR) assists one or more Financial Advisor(s) (FA(s)) with the opening and maintenance of client accounts and records, performs a wide...
Wilson Language Training Customer Success Specialist in Helena , Montana Customer Success Specialist Department: Customer Experience Location: Here at Wilson Language Training, we are committed to...
Demonstrate the W.O.W process Customer Service Representative Job Requirements Always polite and attentive to customers....
The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints....
Team Lead, Customer Service (Must Have Prior Pharmacy & Medical Benefits Knowledge)
- Helena, MT
- 3 days ago
- Helena, MT
- 3 days ago
Collaboration Opportunities: Team Leads work directly with our Supervisors and Customer Service Representatives (CSR's) to assist with providing support to health plan members, providers and/or their...
WindStream Communications Analyst II-Customer Service in Helena , Montana Kinetic is a premier internet solutions provider on a mission to deliver ultra-fast, reliable internet to consumers and...
THOMPSON FALLS VETERINARY CLINIC Client Service Representative (CSR) in THOMPSON FALLS , Montana Client Service Representative (CSR) Full time and part time positions open Duties: Scheduling...
at Easterseals-Goodwill Northern Rocky Mountain in Missoula, Montana, United States Job Description Description TEXT 'GoodwillJobs' to ... to apply Apply at: www.esgw.org/jobs Greets and assists...
We are looking for a customer service representative to join ourteam in the glass, windowand door industry....
The Customer Service Representative (CSR) will have extensive in-person and telephone contact and is to conduct relationships in a manner that will enhance the professional, community focused and overall...
Demographic Data for Montana
Moving to Montana? Find some basic demographic data about Montana below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Montana
Highest Education Level
Customer Service Representatives in Montana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Food Service Management
- Property and Casualty License
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Point-of-Sale System
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Problem Resolution
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Referrals
- Cashier Skills
- Customer Relations
- Stocking
- Friendliness
- Listening
- Telephone Skills
- Retail
- High School Diploma
- Military Background
- Driving
- Flexibility
- Written Communication
- Spanish
- Multitasking
- English
- Sales
- Filing
- Reporting
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »