Call Center Representative Jobs in Montana
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
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Remote Workat First Montana Bank in Missoula, Montana, United States Job Description Bank Teller/New Accounts Representative First Montana Bank, Helena LocationWe are hiring a Bank Teller/New Accounts...
Call Center Inbound CSR, Call Center Specialist Helena, MT Posted: 3/4/2025 Job Description Job ID#: 69682 Job Category: Call Center Position Type: *W2 Duration: 60 days Throughout the past 30...
Consumer Services Specialist (Call Center- start date of 4/7)
- Helena, MT
- 10 days ago
- Helena, MT
- 10 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Helena , Montana We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr-- The...
Self Pay Collections and Customer Service Call Center Specialist (Full-time)
- Billings, MT
- 22 days ago
- Billings, MT
- 22 days ago
Youll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in...
Virtual Pharmacy Tech Support Call Center Rep- (shift 11a-8p ET/8a-5p PT) Exp Required
- Billings, MT
- 25 days ago
- Billings, MT
- 25 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....
Remote WorkAdmin/Clerical Customer Care/Call Center Specialist Helena, MT Posted: 1/31/2025 Job Description Job ID#: 69237 Job Category: Admin/Clerical Position Type: *W2 Duration: 59 Job Requirements Job...
Demographic Data for Montana
Moving to Montana? Find some basic demographic data about Montana below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Montana
Highest Education Level
Call Center Representatives in Montana offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Customer Satisfaction
- Scheduling Appointments
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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