Customer Service Manager Jobs in Kansas City, MO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Leawood, KS (10 miles from Kansas City, MO)
- 10 hours ago
- Leawood, KS (10 miles from Kansas City, MO)
- 10 hours ago
Kforce is looking for a Client Success Manager for a direct hire opportunity in the Leawood, KS area. Summary:The Client Success Manager works directly in a client-facing role to deliver ongoing...
Retail Customer Service Supervisor
- Shawnee Mission, KS (6 miles from Kansas City, MO)
- 18 hours ago
- Shawnee Mission, KS (6 miles from Kansas City, MO)
- 18 hours ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Lees Summit, MO (18 miles from Kansas City, MO)
- 1 day ago
- Lees Summit, MO (18 miles from Kansas City, MO)
- 1 day ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Overland Park, KS (21 miles from Kansas City, MO)
- 2 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 2 days ago
Book advance, athletics, scholarship, third-party, Kansas Promise, and all other forms of student aid are coordinated with financial aid and/or relevant department. e....
- Basehor, KS (18 miles from Kansas City, MO)
- 3 days ago
- Basehor, KS (18 miles from Kansas City, MO)
- 3 days ago
At SpartanNash, we deliver the ingredients for a better life through customer-focused innovation. We do this for our supply chain customers and U.S. military commissaries, retail store guests and,...
- Belton, MO (22 miles from Kansas City, MO)
- 3 days ago
- Belton, MO (22 miles from Kansas City, MO)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Branch Customer Service Coordinator / Monday - Friday (Day Shift)
- Pleasant Valley, MO (15 miles from Kansas City, MO)
- 5 days ago
- Pleasant Valley, MO (15 miles from Kansas City, MO)
- 5 days ago
['Apria Healthcare LLC', '2.6', 'Branch Customer Service Coordinator / Monday - Friday (Day Shift)', '', 'Pleasant Valley, Clay, MO'][]
Branch Customer Service Coordinator / Monday - Friday (Day Shift)
- Pleasant Valley, MO (15 miles from Kansas City, MO)
- 6 days ago
- Pleasant Valley, MO (15 miles from Kansas City, MO)
- 6 days ago
center Experience utilizing multi-line phone-system....
Retail Manager- Customer Experience Manager Part Time
- Kansas City, MO
- 8 days ago
- Kansas City, MO
- 8 days ago
Store - KC-STATELINE, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Olathe, KS (19 miles from Kansas City, MO)
- 10 days ago
- Olathe, KS (19 miles from Kansas City, MO)
- 10 days ago
Client Experience Manager Full-time | GemOne | Location - Olathe, KS 66062 GemOne is a TECH company within TVH Parts Co. that aims at developing future-proof Smart Telematics solutions for optimal...
- Kansas City, KS (1 mile from Kansas City, MO)
- 15 days ago
- Kansas City, KS (1 mile from Kansas City, MO)
- 15 days ago
Introduction Discover a world of endless possibilities at Gallagher Benefit Services, where you'll have the power to shape the future of workplaces across industries. As a member of our team, you...
- Lenexa, KS (13 miles from Kansas City, MO)
- 16 days ago
- Lenexa, KS (13 miles from Kansas City, MO)
- 16 days ago
Auto Driveaway Systems, LLC, one of the largest professional driveaway companies in the US, is seeking an energetic, customer-focused Account Manager to join our Truck Transport team in Kansas...
- Olathe, KS (19 miles from Kansas City, MO)
- 16 days ago
- Olathe, KS (19 miles from Kansas City, MO)
- 16 days ago
Direct a team of employees in the office department. Manage general office and customer service activities, to include finalizing contracts and onboarding new customers. KEY DUTIES AND...
Client Service Coordinator - Employee Health & Benefits - R_303975-6153
- Overland Park, KS (21 miles from Kansas City, MO)
- 17 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 17 days ago
Aptitude to learn technical knowledge of benefits insurance coverage Ability to work in the team environment - work well and efficiently with multiple people and different personalities while...
Michaels Customer Experience Manager - Part-Time in KC , Missouri Store - KC-BLUE SPRINGS, MO Deliver a customer centric shopping experience by managing and delivering effective front-end...
Demographic Data for Kansas City, MO
Moving to Kansas City, MO? Find some basic demographic data about Kansas City, MO below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Kansas City, MO
Highest Education Level
Customer Service Managers in Kansas City, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Social Media Strategy
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Listening
- Closing
- Telephone Skills
- Retail
- Salesforce
- Friendliness
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »