Customer Service Manager Jobs in Winona, MN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Care Manager (CCM) Job Onalaska, WI
- Onalaska, WI (18 miles from Winona, MN)
- 9 hours ago
- Onalaska, WI (18 miles from Winona, MN)
- 9 hours ago
Apply Now Why Youll Love This Job The Customer Care Manager is responsible for managing the daily office task through direct support of field staff and coordination of office duties. Is the lead...
About the Role As the Customer Service Manager, North America at Watlow, you are responsible for overseeing a team across North America, with an indirect team globally....
Customer Experience Manager - Part Time
- Onalaska, WI (18 miles from Winona, MN)
- 12 days ago
- Onalaska, WI (18 miles from Winona, MN)
- 12 days ago
Store - LA CROSSE, WI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
About the Role As the Regional Customer Service Manager at Watlow, you are responsible for overseeing a team across North America, with an indirect team globally....
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Backup to Customer Service Manager to approve specialty pricing or KACE tickets. Other duties as assigned....
- Onalaska, WI (18 miles from Winona, MN)
- 30+ days ago
- Onalaska, WI (18 miles from Winona, MN)
- 30+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Demographic Data for Winona, MN
Moving to Winona, MN? Find some basic demographic data about Winona, MN below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Winona, MN
Highest Education Level
Customer Service Managers in Winona, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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