Customer Service Manager Jobs in Minneapolis, MN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Account Manager Client Services - National Remote
- Eden Prairie, MN (8 miles from Minneapolis, MN)
- 16 hours ago
- Eden Prairie, MN (8 miles from Minneapolis, MN)
- 16 hours ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Remote WorkDescription As the Senior Manager, Customer Success, you'll play a pivotal role in ensuring the success and satisfaction of our customers. You'll lead a team dedicated to building strong...
- Crystal, MN (3 miles from Minneapolis, MN)
- 1 day ago
- Crystal, MN (3 miles from Minneapolis, MN)
- 1 day ago
We are hiring a full-time creative, results oriented outside sales Account Manager in Minneapolis, MN. Our company culture is friendly, fun with healthy competition and rewards. Applied Industrial...
- St Louis Park, MN (4 miles from Minneapolis, MN)
- 2 days ago
- St Louis Park, MN (4 miles from Minneapolis, MN)
- 2 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Looking for a veterinary...
Manufacturing Customer Service Supervisor
- Plymouth, MN (7 miles from Minneapolis, MN)
- 2 days ago
- Plymouth, MN (7 miles from Minneapolis, MN)
- 2 days ago
Serve as a supervisor to 6 direct reports - oversee daily operations of team who work on quotations for spare part replacements at customer sites Provide training, coaching, mentoring to team...
Customer Success Manager - Provider REQUISITION ID: 4508 Location: Minneapolis, MN Travel Requirement: 20% Inovalon was founded in 1998 on the belief that technology, and data specifically, would...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Hopkins, MN (8 miles from Minneapolis, MN)
- 3 days ago
- Hopkins, MN (8 miles from Minneapolis, MN)
- 3 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Client Services Manager- Minneapolis, MN1404746
- Minneapolis, MN
- 5 days ago
- Minneapolis, MN
- 5 days ago
Canteen One Starting pay: 65,000.00-72,000.00 Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company...
Senior Client Service Manager - Remote
- Eden Prairie, MN (8 miles from Minneapolis, MN)
- 6 days ago
- Eden Prairie, MN (8 miles from Minneapolis, MN)
- 6 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Remote WorkSAP Concur - Client Success Manager - Strategic
- Saint Louis Park, MN (4 miles from Minneapolis, MN)
- 6 days ago
- Saint Louis Park, MN (4 miles from Minneapolis, MN)
- 6 days ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every...
Client Service Manager, Government Dental - Remote
- Minnetonka, MN (8 miles from Minneapolis, MN)
- 7 days ago
- Minnetonka, MN (8 miles from Minneapolis, MN)
- 7 days ago
At UnitedHealthcare, we’re simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of...
Remote WorkIT Technical Client Success Manager II
- Saint Paul, MN (9 miles from Minneapolis, MN)
- 7 days ago
- Saint Paul, MN (9 miles from Minneapolis, MN)
- 7 days ago
Requirements Join Our Team and Make a Difference! Are you looking for an impactful role where you finish the workday knowing you helped someone? Whether you are part of our care coordination team...
Remote Work- Bloomington, MN (10 miles from Minneapolis, MN)
- 8 days ago
- Bloomington, MN (10 miles from Minneapolis, MN)
- 8 days ago
Do you enjoy working in a fast paced environment? Do you possess the ability to work in a team environment? Are you a values based person? Do you want to work for a company that values it’s team...
Customer Service Lead - Part-Time
- Richfield, MN (7 miles from Minneapolis, MN)
- 8 days ago
- Richfield, MN (7 miles from Minneapolis, MN)
- 8 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Customer Experience Manager - Victoria's Secret - Ridgedale Shopping Center - Minnetonka, MN
- Minnetonka, MN (8 miles from Minneapolis, MN)
- 10 days ago
- Minnetonka, MN (8 miles from Minneapolis, MN)
- 10 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Demographic Data for Minneapolis, MN
Moving to Minneapolis, MN? Find some basic demographic data about Minneapolis, MN below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Minneapolis, MN
Highest Education Level
Customer Service Managers in Minneapolis, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Friendliness
- Salesforce
- Customer Relationship Management
- Telephone Skills
- Conflict Resolution
- Retail
- High School Diploma
- Account Management
- Process Improvement
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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