Customer Service Manager Jobs in Novi, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Bloomfield, MI (13 miles from Novi, MI)
- 16 hours ago
- Bloomfield, MI (13 miles from Novi, MI)
- 16 hours ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Livonia, MI (10 miles from Novi, MI)
- 2 days ago
- Livonia, MI (10 miles from Novi, MI)
- 2 days ago
QUALIFICATIONS: Previous customer service management experience, required. Cash management experience, required. Must be able to work early mornings, nights and weekends....
- Southfield, MI (12 miles from Novi, MI)
- 5 days ago
- Southfield, MI (12 miles from Novi, MI)
- 5 days ago
Now hiring! Customer Care Coordinator - Automotive Refinish Southfield, MI (Hybrid/Remote) We are looking for a Customer Care Coordinator to join our Coatings team in Southfield, MI. Come create...
Retail Customer Service Supervisor
- Ypsilanti, MI (19 miles from Novi, MI)
- 6 days ago
- Ypsilanti, MI (19 miles from Novi, MI)
- 6 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Novi, MI
- 7 days ago
- Novi, MI
- 7 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service Lead - Part-Time
- Allen Park, MI (21 miles from Novi, MI)
- 7 days ago
- Allen Park, MI (21 miles from Novi, MI)
- 7 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- New Hudson, MI (5 miles from Novi, MI)
- 9 days ago
- New Hudson, MI (5 miles from Novi, MI)
- 9 days ago
Service Manager is responsible for providing guidance, training, and support to the customer service department as it relates to customer requirements, production portals, electronic communications...
- Bloomfield Hills, MI (13 miles from Novi, MI)
- 13 days ago
- Bloomfield Hills, MI (13 miles from Novi, MI)
- 13 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Farmington Hills, MI (6 miles from Novi, MI)
- 13 days ago
- Farmington Hills, MI (6 miles from Novi, MI)
- 13 days ago
JOB DETAILS Job Details Account Manager (B2B) Job Code Number 276395069 Job Description Job Title: Account Manager (B2B) Job Description Imagine being able to partner with global technology...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Westland, MI (12 miles from Novi, MI)
- 14 days ago
- Westland, MI (12 miles from Novi, MI)
- 14 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Southfield, MI (12 miles from Novi, MI)
- 14 days ago
- Southfield, MI (12 miles from Novi, MI)
- 14 days ago
Role Value Proposition Account Managers are a key role in the Regional Business service delivery model. The role is a single point of contact for Brokers and provides key support functions across...
- Garden City, MI (13 miles from Novi, MI)
- 15 days ago
- Garden City, MI (13 miles from Novi, MI)
- 15 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Part Time Customer Experience Manager
- Northville, MI (4 miles from Novi, MI)
- 16 days ago
- Northville, MI (4 miles from Novi, MI)
- 16 days ago
Store - Northville, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Belleville, MI (20 miles from Novi, MI)
- 17 days ago
- Belleville, MI (20 miles from Novi, MI)
- 17 days ago
Client Services Director Role Summary The Client Services Director (CSD) is a leadership role responsible for ensuring client satisfaction, retention, and growth by delivering exceptional service...
Job Description: Essential Job Functions: Interact with customer, provide quality control and insure deadline are respected Support a team of software engineers in the development of software...
Demographic Data for Novi, MI
Moving to Novi, MI? Find some basic demographic data about Novi, MI below.
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Salary for Customer Service Manager Jobs in Novi, MI
Highest Education Level
Customer Service Managers in Novi, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Product Support
- Budgets
- Call Center Experience
- Service Standards
- Escalation Management
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Client Services
- Complaint Resolution
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Merchandising
- Performance Management
- Cash Management
- Onboarding
- Relationship Management
- Cashier Skills
- Customer Relations
- Closing
- Customer Relationship Management
- Friendliness
- Salesforce
- Telephone Skills
- Conflict Resolution
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Implementation
- Driving
- Flexibility
- Written Communication
- Coaching
- Events
- Documentation
- Collaboration
- Spanish
- Multitasking
- English
- Sales
- Reporting
- Team Building
- Inventory Management
- Policy Development
- Microsoft Office
- Problem Solving
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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