Customer Service Manager Jobs in Novi, MI
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Farmington Hills, MI (9 miles from Novi, MI)
- 13 hours ago
- Farmington Hills, MI (9 miles from Novi, MI)
- 13 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Fenton, MI (23 miles from Novi, MI)
- 1 day ago
- Fenton, MI (23 miles from Novi, MI)
- 1 day ago
Store - Fenton, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
CLIENT SERVICES MANAGER Y&F - UP (Community Mental Health) - Control No.: 2504-5180-0000-0000
- Ann Arbor, MI (21 miles from Novi, MI)
- 1 day ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 1 day ago
INTERNAL UNION APPLICANTS WILL BE GIVEN FIRST CONSIDERATION FOR UNION POSITIONS DATE: 4/14/25 STATUS: Regular, Full Time SALARY RANGE: $46,829.64 - $70,314.40 TITLE: CLIENT SERVICES MANAGER Y&F -...
- Troy, MI (21 miles from Novi, MI)
- 2 days ago
- Troy, MI (21 miles from Novi, MI)
- 2 days ago
Client Relationship Manager About the Role: As a vital member of our team, the Client Relationship Manager plays a pivotal role in ensuring the seamless delivery of high-quality products and...
Client Service Manager- Employee Benefits
- Ann Arbor, MI (21 miles from Novi, MI)
- 2 days ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 2 days ago
The Opportunity: The Client Service Manager is responsible for supporting and collaborating with the sales and service team regarding client employee communication initiatives, client...
- Howell, MI (20 miles from Novi, MI)
- 3 days ago
- Howell, MI (20 miles from Novi, MI)
- 3 days ago
Michael is Hiring an Experienced Customer Service Manager!!!! Calling awesome Problem Solvers, COME IN awesome Problem Solvers When you get on the phone with folks, they just brighten....
- Bloomfield Hills, MI (13 miles from Novi, MI)
- 3 days ago
- Bloomfield Hills, MI (13 miles from Novi, MI)
- 3 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Service Manager - Small Commercial Insurance
- Ann Arbor, MI (21 miles from Novi, MI)
- 10 days ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 10 days ago
The Opportunity: The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients...
- Canton, MI (9 miles from Novi, MI)
- 11 days ago
- Canton, MI (9 miles from Novi, MI)
- 11 days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Veterinary Assistant/ Client Service Coordinator
- Troy, MI (21 miles from Novi, MI)
- 11 days ago
- Troy, MI (21 miles from Novi, MI)
- 11 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Veterinary Assistant and...
The Customer Service Administrator plays a crucial role in delivering exceptional customer service to both internal teams and external customers. This position provides essential administrative...
Healthcare Client Service Manager
- Farmington Hills, MI (6 miles from Novi, MI)
- 16 days ago
- Farmington Hills, MI (6 miles from Novi, MI)
- 16 days ago
Centria Healthcare was founded in 2009 as a provider of Private Duty Nursing services for the pediatric and post MVA population. We believe in providing exceptional care for our patients where...
Retail Customer Service supervisor
- Auburn Hills, MI (16 miles from Novi, MI)
- 16 days ago
- Auburn Hills, MI (16 miles from Novi, MI)
- 16 days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Experience Manager - Victoria's Secret - Somerset Collection - Troy, MI
- Troy, MI (21 miles from Novi, MI)
- 18 days ago
- Troy, MI (21 miles from Novi, MI)
- 18 days ago
A Victoria’s Secret & Co Customer Experience Manager is a values-based leader who delivers exceptional customer and associate experiences to grow top line sales. This role reports to the Store...
Customer Experience Manager Part Time
- Troy, MI (21 miles from Novi, MI)
- 20 days ago
- Troy, MI (21 miles from Novi, MI)
- 20 days ago
Store - DET-TROY, MI Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Novi, MI
Moving to Novi, MI? Find some basic demographic data about Novi, MI below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Novi, MI
Highest Education Level
Customer Service Managers in Novi, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Service Standards
- Escalation Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Customer Retention
- Shipping
- Resolution
- Customer Satisfaction
- Cash Management
- Merchandising
- Performance Management
- Onboarding
- Team Leading
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Telephone Skills
- Retail
- Friendliness
- Salesforce
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Driving
- Written Communication
- Flexibility
- Events
- Documentation
- Collaboration
- Spanish
- Reporting
- Multitasking
- Coaching
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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