Customer Service Representative Jobs in Novi, MI
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative / Estimator
- Saturn Printing
- Livonia, MI (10 miles from Novi, MI)
- 1 day ago
- Saturn Printing
- Livonia, MI (10 miles from Novi, MI)
- 1 day ago
Saturn Printing is seeking a Customer Service Representative / Estimator to join our team in Livonia, MI....
Customer Service Representative Automotive Loyalty Program
- Troy, MI (21 miles from Novi, MI)
- 7 hours ago
- Troy, MI (21 miles from Novi, MI)
- 7 hours ago
Customer Service Representative - Automotive Loyalty Program Client Management Troy, Michigan; Chicago, Illinois Epsilon Entry Hybrid 3/31/2025 102666 Job Description How You'll Make an Impact The Lead...
- Canton, MI (9 miles from Novi, MI)
- 10 hours ago
- Canton, MI (9 miles from Novi, MI)
- 10 hours ago
Additional Considerations (if any): At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and...
Job Responsibilities and Requirements The Client Service Representative, National Accounts works closely with the National Client Managers, Account Consultants and their leadership, as a liaison...
Customer Service - Self Storage Manager
- White Lake, MI (12 miles from Novi, MI)
- 15 hours ago
- White Lake, MI (12 miles from Novi, MI)
- 15 hours ago
Company Description Public Storage is the self-storage industry leader and we are Hiring Now! Earn $15.50 Per Hour Our Benefits Total Rewards package available to our team: We work Flexible and...
Medical Screener - Reception Technician (Customer Service)
- Sterling Heights, MI (24 miles from Novi, MI)
- 23 hours ago
- Sterling Heights, MI (24 miles from Novi, MI)
- 23 hours ago
The Opportunity Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process. You...
Amazon Locker+ Customer Service Associate
- Birmingham, MI (16 miles from Novi, MI)
- 23 hours ago
- Birmingham, MI (16 miles from Novi, MI)
- 23 hours ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Amazon Locker - Customer Service
- Birmingham, MI (16 miles from Novi, MI)
- 23 hours ago
- Birmingham, MI (16 miles from Novi, MI)
- 23 hours ago
Amazon Locker+ Customer Service Associate Job Overview Youre on your way to joining the dedicated team at Amazon that makes the return and pickup of packages convenient for our customers at our...
Be a Customer Service Star with UWM!
- Pontiac, MI (18 miles from Novi, MI)
- 1 day ago
- Pontiac, MI (18 miles from Novi, MI)
- 1 day ago
center experience THE PLACE & THE PERKS Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans?...
Customer Service Representative
- Southgate, MI (24 miles from Novi, MI)
- 1 day ago
- Southgate, MI (24 miles from Novi, MI)
- 1 day ago
Overview As a Customer Service Representative, you'll build connections and offer a wide range of products and services to our diverse customer base....
Customer Care Representative- Regional Omnichannel
- Southfield, MI (12 miles from Novi, MI)
- 1 day ago
- Southfield, MI (12 miles from Novi, MI)
- 1 day ago
BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a...
Customer Service Representative
- Brighton, MI (13 miles from Novi, MI)
- 2 days ago
- Brighton, MI (13 miles from Novi, MI)
- 2 days ago
Overview We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition....
Lead Retail Customer Service Associate
- Ann Arbor, MI (21 miles from Novi, MI)
- 2 days ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 2 days ago
POSITION SUMMARY: The Lead Consultant is knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping, and consistently delivers a positive customer...
Customer Care Representative - Omnichannel
- Southfield, MI (12 miles from Novi, MI)
- 2 days ago
- Southfield, MI (12 miles from Novi, MI)
- 2 days ago
BUILD A BETTER CAREER WITH MSC Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a...
Part-Time Member Service Representative
- Westland, MI (12 miles from Novi, MI)
- 2 days ago
- Westland, MI (12 miles from Novi, MI)
- 2 days ago
Join Zeal Credit Union as a Part-Time Member Service Representative and immerse yourself in a vibrant, member-focused environment in Westland, MI! This position offers the opportunity to make a...
Demographic Data for Novi, MI
Moving to Novi, MI? Find some basic demographic data about Novi, MI below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Novi, MI
Highest Education Level
Customer Service Representatives in Novi, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Willingness To Learn
- Order Entry
- Asset Protection
- Sales Leadership
- Customer Support
- Baking
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Satisfaction
- Merchandising
- Inbound/Outbound Calling
- Reception
- Reimbursement
- Cashier Skills
- Energetic
- Scanning
- Referrals
- Customer Relations
- Stocking
- Listening
- Telephone Skills
- Retail
- Friendliness
- High School Diploma
- Military Background
- Driving
- Written Communication
- Spanish
- Reporting
- Multitasking
- Filing
- English
- Sales
- Inventory Management
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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