Call Center Representative Jobs in Novi, MI
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Rep Senior University of Michigan - Ann Arbor
- Ann Arbor, MI (21 miles from Novi, MI)
- moments ago
- Ann Arbor, MI (21 miles from Novi, MI)
- moments ago
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and...
Call Center Representative - Hybrid
- Howell, MI (20 miles from Novi, MI)
- 11 hours ago
- Howell, MI (20 miles from Novi, MI)
- 11 hours ago
Randstad in partnership with The Hanover Insurance Group are actively hiring multiple Service Agents to join their Commercial Lines Ops team on a temp-hire in their Howell, MI office. The Hanover...
- Troy, MI (21 miles from Novi, MI)
- 19 hours ago
- Troy, MI (21 miles from Novi, MI)
- 19 hours ago
Call Center Agent at Refloor At Refloor, we pride ourselves on being the Most Trusted Flooring Company in America, and we're excited to invite enthusiastic individuals to become Call Center Agents...
- Farmington Hills, MI (6 miles from Novi, MI)
- 20 hours ago
- Farmington Hills, MI (6 miles from Novi, MI)
- 20 hours ago
Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future....
- Ann Arbor, MI (21 miles from Novi, MI)
- 1 day ago
- Ann Arbor, MI (21 miles from Novi, MI)
- 1 day ago
How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the...
- Troy, MI (21 miles from Novi, MI)
- 1 day ago
- Troy, MI (21 miles from Novi, MI)
- 1 day ago
Complete other duties and special projects as assigned What We Need: High School diploma or GED Minimum of one (1) years of professional work experience Customer service or call center experience Basic...
Call Center Representative - Livonia, MI
- Livonia, MI (10 miles from Novi, MI)
- 1 day ago
- Livonia, MI (10 miles from Novi, MI)
- 1 day ago
Description & Requirements Maximus is hiring a Customer Service Representative in Livonia, MI! This is a full-time, on-site position where you'll assist callers by providing case updates and...
Call Center Representative - (MI ONLY)
- Canton, MI (9 miles from Novi, MI)
- 1 day ago
- Canton, MI (9 miles from Novi, MI)
- 1 day ago
TEKsystems Call Center Representative - (MI ONLY) in Canton , Michigan This is a fully remote call center role supporting pharmacy operations for a major pharmaceutical retailer!...
Remote Work- Ypsilanti, MI (19 miles from Novi, MI)
- 1 day ago
- Ypsilanti, MI (19 miles from Novi, MI)
- 1 day ago
Skills & Qualifications Must Haves: -1+ year of call center experience Team Members must have and maintain Broadband Internet Service (High Speed Internet connection)....
Remote WorkAnimal and Customer Care Associate - Westland
- Westland, MI (12 miles from Novi, MI)
- 2 days ago
- Westland, MI (12 miles from Novi, MI)
- 2 days ago
Job Title: Animal and Customer Care Associate Location: Westland, MI Hours: Full-Time; 4 10-Hour Shifts Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to...
Contact Center Representative - Direct Lending Sup - 17106
- Troy, MI (21 miles from Novi, MI)
- 4 days ago
- Troy, MI (21 miles from Novi, MI)
- 4 days ago
Job Requirements: High School Diploma, GED or Foreign Equivalent Required 1 year customer service, mortgage industry, or call center experience Mortgage experience preferred Sales experience preferred...
- Troy, MI (21 miles from Novi, MI)
- 6 days ago
- Troy, MI (21 miles from Novi, MI)
- 6 days ago
Information about our comprehensive total rewards package can be found...
- Auburn Hills, MI (16 miles from Novi, MI)
- 7 days ago
- Auburn Hills, MI (16 miles from Novi, MI)
- 7 days ago
JOB DETAILS Job Details Contact Center Agent Tier 2 Job Code Number 284870041 Job Description Contact Center Agent Tier 2 The office is currently located in Auburn Hills and relocating to...
Call Center Representative - Park Medical, Southfield - McLaren Careers
- Southfield, MI (12 miles from Novi, MI)
- 20 days ago
- Southfield, MI (12 miles from Novi, MI)
- 20 days ago
The Call Center Representative must strive to resolve calls efficiently and satisfactorily with minimum follow-up required....
Call Center Representative - Park Medical, Southfield
- Southfield, MI (12 miles from Novi, MI)
- 21 days ago
- Southfield, MI (12 miles from Novi, MI)
- 21 days ago
The Call Center Representative must strive to resolve calls efficiently and satisfactorily with minimum follow-up required....
Demographic Data for Novi, MI
Moving to Novi, MI? Find some basic demographic data about Novi, MI below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Novi, MI
Highest Education Level
Call Center Representatives in Novi, MI offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Complaint Resolution
- Claims
- Inside Sales
- Resolution
- Scheduling Appointments
- Customer Satisfaction
- Problem Resolution
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- Medical Terminology
- QuickBooks
- Customer Relations
- Microsoft Windows
- Listening
- Collections
- Telephone Skills
- Conflict Resolution
- Staffing
- High School Diploma
- Troubleshooting
- Driving
- Investigation
- Verbal Communication
- Microsoft Outlook
- Written Communication
- Typing
- Events
- Collaboration
- Data Entry
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Policy Development
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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